For cancellations and refunds, we always follow the airline's refund policy. The airline solely holds the right to change any policy. Firsttrip has no control over the airline's policy.
For any refund/cancellation/date change-related queries kindly email us at [email protected]. Or you can raise your query directly on the support option on your portal. Any service of the following will only be processed after receiving approval from the client’s end.
If airlines increase the fare of a ticket during the booking period, the respective partner agency must pay the additional amount, else we will refund the paid amount. We will be taking no charges for cancellation or void.
In case of a date change/re-issue of the ticket for a child who will be crossing the child age to adult (as per airline policy) on the new travel date, a new charge of the ticket will be the difference of airfare, plus a date change fee of an adult along with any other charges applicable as per airline policy.
LCC carriers such as Indigo & Air Arabia flights are not subjected to void policy.
International check-in counters close 1.5 hours before flight time & domestic counters close 1 hour before the flight time.
All itinerary changes are subject to airline fare regulations, whichever is stricter. Firsttrip Limited cannot guarantee and will not be held accountable for any bookings or reservations that you have made or received confirmation of.
