Firsttrip | Flights, Hotels, Holidays, Visa, Umrah & More

Welcome to Firsttrip! These Terms & Conditions govern your use of our services, including flights, hotels, holiday packages and visa processing. By using our services, you agree to be bound by these terms. We encourage you to periodically review the terms to stay informed about any changes.

General Terms

By using our services, you’re agreeing to these Terms & Conditions in full. We’re glad to have you with us!
Firsttrip reserves the right to update or modify these terms at any time without prior notice. Continued use of our services after changes means you accept the new terms.
If you use Firsttrip’s website/app, you are in charge of keeping your password and account information private, and you assume liability for all activities that occur under your account or password. Firsttrip retains the right to instantly cancel the reservation and remove the user's account from our website/app. If we discover any suspicious or fraudulent reservations made under false pretenses or by users who violate any of the terms and conditions.
By using this site to make a payment, you consent to the use of your personal information for the purposes of transaction validation and verification to make sure that no one else is making use of your authorizations without your permission. You also recognize the possibility of disclosure of the information you supply to third party credit card payment gateway companies for the purpose of verification. Other than to confirm and verify your identification, we shall only use your personal information for that one purpose.
Firsttrip connects travellers with airlines, hotels, and tour operators. The accuracy of information on our site is the responsibility of each provider, and market changes may cause updates to be necessary. If issues arise during booking or travel, Firsttrip will assist as a point of contact, adhering to the standard policies of our travel providers.

Use of Services

By using Firsttrip, you confirm that you are at least 18 years old and agree to provide accurate information when booking travel services on our platform. If you are under 18, you may only use our services with the supervision of a parent or guardian. When booking for others, you are responsible for ensuring they understand and agree to these terms. Any unlawful, fraudulent, or misleading use of our services may result in Firsttrip terminating or restricting your access.

Deleting Firsttrip Account

You can delete your Firsttrip account anytime via Profile > Manage Data > Delete Account. Your account and all associated data (bookings, saved info, rewards) will be permanently deleted within 72 hours. For data linked to social media (e.g., Facebook), you must delete it through your social media account. You can re-register with the same email and phone number, but previous data won’t be restored and you will be treated as a new user.

Firsttrip Convenience Fee

Firsttrip may charge a convenience fee for specific services, which is non-refundable and will be displayed during payment. This fee supports our efforts to provide a seamless booking experience and dedicated customer service. By using Firsttrip, you agree to this fee, which is separate from charges by airlines, hotels, or other providers.

Flight

Worldwide Booking: Flights can be booked through Firsttrip for destinations worldwide, subject to availability and airline confirmation.
Booking Confirmation: All flight bookings made through Firsttrip are subject to confirmation by the airline. You will receive a confirmation email once your booking is confirmed.
Low-Cost Carriers (LCC): When booking flights with Low-Cost Carriers, please be aware that these airlines often have different policies regarding baggage, check-in, and services. Additional fees may apply for services such as checked baggage, seat selection, and in-flight meals. To ensure a smooth booking process and avoid cancellations by the respective airlines, travelers must upload a copy of their valid passport, visa and any other necessary documents when issuing tickets for LCC flights.
Flight Changes: All flights and associated services are subject to the terms and conditions of the respective airlines. Firsttrip will not be liable for any changes or cancellations made by the airline. Any changes to your flight itinerary, including cancellations, schedule changes, or reissues will be processed as per the airline's policy.
Check-In Requirements: For international flights, check-in counters will close 1.5 hours before the scheduled departure. For domestic flights, counters close 1 hour prior to departure.
Disclaimer Regarding Fare Increases: Please note that if the PNR (Passenger Name Record) fare is increased at any time, Firsttrip will not be liable for this increase. Pricing is subject to change based on airline policies, availability, and market conditions. We recommend confirming the fare before finalizing your booking. Thank you for your understanding.

Refund

Refund Eligibility: Refund eligibility depends on the fare type, airline policy, and the ticket's terms. Certain tickets, particularly from LCCs, are non-refundable.

Types of Refunds: Refunds fall into two categories

Voluntary Refund: If you choose to cancel your ticket, this will be classified as a voluntary refund. You may be subject to a refund fee imposed by the airline.
Involuntary Refund: If the airline cancels the flight, changes the schedule, or experiences technical difficulties, you will be eligible for an involuntary refund, which provides a full refund of the ticket price. However, please note that airlines reserve the right to deny refunds for cancellations or delays resulting from circumstances beyond their control. Such circumstances may include adverse weather conditions, natural disasters, strikes, security threats, or other unforeseen events that impact the safety and operation of the flight.

Cancellations and Refunds: Firsttrip adheres to the airline's refund policy for cancellations and refunds. The airline retains the right to modify its policies, which are beyond Firsttrip’s control. Cancellation and refund policies differ from airline to airline.

Processing Time: Refund requests for international flights will be processed within 7 to 10 working days. For domestic flights, refunds may be processed instantly or within 5 working days.
Fare Increase: If there is a fare increase by the airline during the booking process, the traveler must pay the extra amount. If the traveler does not accept the new fare, a refund for the original amount will be provided

Re-issue

Reissue Requests: Users wishing to change flight details (date, time, or destination) may request a ticket reissue. Reissues are subject to airline policies and availability.

Child Ticket Reissue: If a child's ticket requires a date change and the child will age into the adult category (as per airline policy) by the new travel date, the ticket will incur a new charge reflecting the difference in airfare plus the adult date change fee and any other applicable charges.

Reissue Fees: Additional fees may apply for reissue requests, as determined by the airline. Travellers will be informed of any fees before processing.

Timeframe for Reissues:

For domestic flights, reissue requests must be made at least 24 hours before the scheduled departure time.
For international flights, reissue requests must be made at least 72 hours prior to the scheduled departure.

Failure to do so may result in forfeiture of the ticket.

Confirmation: Traveler will receive a confirmation email once their reissue request has been processed. It is the traveler’s responsibility to verify the details of the new itinerary.

Charges for Refunds and Re-Issues

For any changes to your flight booking, including refunds or re-issues, the following charges will apply:

Domestic Flights

Service Type	Airline Charge	Firsttrip Service charge
Refund	As per Airline’s Policy	BDT 200 (Adult) BDT 200(Child) BDT 0(Infant)
Re-issue	As per Airline’s Policy	BDT 100 (Adult) BDT 100 (Child) BDT 0 (Infant)

International Flights

Service Type	Airline Charge	Firsttrip Service Charge
Refund	As per Airline’s Policy	BDT 1400 (Adult) BDT 1400(Child) BDT 0(Infant)
Re-issue	As per Airline’s Policy	BDT 400 (Adult) BDT 400 (Child) BDT 0 (Infant)

Airline Policy Wise Charges

Biman Bangladesh Airlines (Domestic Flights)

Refund		Re-issue		Remarks
Before 24 Hours of Flight Departure	Within 24 Hours/ After Flight Departure/ No Show	Before 24 Hours of Flight	Within 24 Hours/ After Flight Departure/ No Show	For Child fare 75% of applicable charges.
BDT 1,500	BDT 2,000	BDT 1,000	BDT 1,500	Infant: No fee

Other Airlines (Domestic Flights)

Airline	Service Type	24 Hours Before the Flight	24 Hours - 6 Hours Before the Flight	From 6 Hours until Flight	After the Flight Departure or No Show
Air Astra	Refund	BDT 1,500	BDT 1,800	BDT 2,000	BDT 2,000
Air Astra	Reissue	BDT 1,200	BDT 1,800	BDT 2,000	BDT 2,000
NOVOAIR	Refund	BDT 1,500	BDT 2,000	BDT 2,000	N/A
NOVOAIR	Reissue	BDT 1,200	BDT 1,500	BDT 2,000	N/A
US-Bangla Airlines	Refund	BDT 1,500	BDT 1,800	BDT 2,000	BDT 2,000
US-Bangla Airlines	Reissue	BDT 1,200	BDT 1,800	BDT 2,000	BDT 2,000

One-Way & Round-Trip Flight Ticket Issuance

Passport and Visa Documentation: It is mandatory to upload an accurate copy of your passport and visa when purchasing Int. tickets through Firsttrip. Failure to provide these required documents within the specified time frame will result in the cancellation of your booking. Firsttrip reserves the right to cancel any booking if the necessary documents are not received promptly.
Name Accuracy: Ensure that the surname and given name are provided exactly as they appear on your passport. Once the ticket is issued, name changes are not permitted under any circumstances.
Country Restrictions and Transit Visas: Before purchasing any ticket, please verify any applicable country restrictions and airline policies. This includes checking whether a transit visa or airport transit visa is required based on the passenger’s nationality.
Fare Rules: Review the airline fare rules carefully to understand whether the ticket is refundable or non-refundable and if it is changeable or non-changeable. Firsttrip is not responsible for any misunderstanding related to fare rules.
Liability for Incorrect Documents: Firsttrip will not be held liable for any improper or fraudulent documents submitted, which may lead to deportation or denial of boarding by the airline or authorities at the destination.
Passenger Responsibility: After ticket purchase, Firsttrip will not be liable for any mistakes related to name, document submission, fare policy, airline policy, or country specific restrictions. The passenger bears full responsibility for ensuring all details are correct.
Passport Validity: Passports must have at least six months of validity from the travel date. Firsttrip will not be responsible if passengers are denied travel due to insufficient passport validity.
Special Guidelines for Long or Single Names: a. For passengers with long names, use the short form of the given name and the full form of the surname. b. For passengers with a single name traveling on Biman or SriLankan Airlines, the given name should be entered as 'FNU' and the surname as the single name from the passport. For Saudi Airlines, bookings should align with the visa details if the passenger has a single name on their passport.
One-Way Ticket Restrictions: Firsttrip does not issue one-way tickets for Air India or Saudi Airlines (labor tickets). Additionally, we do not issue any labor tickets to Malaysia or Middle Eastern countries
E-Ticket Issuance: After payment, your e-ticket will be issued and sent via email within 24 hours on working days, or within 48 hours during weekends and holidays.
Seat Selection: Once seat selection is completed, it is non-refundable and nontransferable. Changing to a similar seat on the same flight is permitted based on airline availability. Please note that emergency exit seat selections have specific eligibility criteria. Seat selection is not available for infants.

Hotel

Whether you’re looking for a cozy hotel, a vibrant resort or a charming bed and breakfast, we’ve got you covered. By booking with us, you’re agreeing to the following terms and conditions, which are designed to ensure a smooth and enjoyable experience for you.

Keeping It Accurate: Firsttrip acts only as an intermediary between the customer and the hotel. We strive to provide you with the most accurate information about the accommodations. The details you see on our website come directly from our suppliers and hoteliers. While we do our best to verify everything, we can’t always guarantee it’s 100% accurate. If any information provided by our suppliers or hoteliers turns out to be incorrect, we can’t take responsibility for it. We appreciate your understanding and encourage you to reach out if you have any questions!
Rates Can Change: Hotel prices can change at any time, so be sure to check back frequently for the best deals!
Ratings You Can Trust: The ratings come from real customer reviews shared by our trusted suppliers. These reviews help give you a sense of what to expect, though they may change over time as new feedback comes in. We hope these ratings guide you in making the best choice for your stay!
Our Cancellation Rights: We reserve the right to cancel a confirmed booking if there’s any sign of misuse of our platform, such as reselling accommodations or providing false information.
Occasional Cancellations: In the rare event that a hotel is fully booked, we may have to cancel your reservation. If that happens, rest assured we will promptly refund you.
Special Requests: Have any special requests? Just let the hotel know when you check in! While we’ll do our best to accommodate your needs, we can’t guarantee extra services after your booking is confirmed, as that’s up to the hotel.
Refund & Cancellation: Before you book, please check whether your hotel offers a refundable rate. o Before 72 hours of Check-In
We’re Here to Help: If you have any questions about refunds, cancellations or date changes, feel free to email us at [email protected]. We're always happy to assist you!

Holiday

Package Rates: Our package rates are valid only for the dates and room categories mentioned in your booking. If there’s any change in your stay period or room type, the rates will no longer apply. Please note that hotel rates might also be higher during occasions or special events and an extra surcharge may be added in those cases.
No Amendments: Once your package booking is confirmed, we’re unable to make any changes, including name changes, date changes or hotel swaps. Please ensure all details are correct before finalizing your booking.
Cancellation Policy: By confirming any of our holiday packages, you acknowledge that you’ve read and accepted the cancellation policy associated with your booking. This policy will be outlined during the booking process.
Need Assistance?: If you have any questions or need help with refunds, cancellations or date changes, feel free to email us at [email protected]. We’re always happy to assist you!

Visa Processing with Firsttrip

At Firsttrip, we’re here to help you navigate the visa application process for popular destinations around the globe! Here’s what you need to know:

Visa Processing Made Easy: We’ll assist you in preparing and submitting all the necessary paperwork for your visa application. For certain destinations where the visa submission requires in-person attendance, we will only process the papers, but you’ll need to handle that part yourself, including any embassy interviews if required.
No Guarantees, Just Support: We do our best to guide you through the visa process, but we cannot guarantee visa approval. The final decision rests with the embassy or consulate.
Tips for a Successful Application: 1) Make sure to provide all the required documents accurately and on time. 2) Always share honest and complete information. o Don’t hide or leave out any important details. 3) Make sure your passport has at least 6 months of validity before applying for a visa. It’s important to double-check this before you start the application process!
Visa Fees & Our Service Charge: Our service charge for processing visas for the UK, USA, Canada, Australia, New Zealand, and Schengen countries is variable. These charges are non-refundable, even if your visa application is denied.
Embassy Interviews: If an embassy requires an interview, you will need to attend it personally. We’ll help ensure you have all the necessary documents to present.
No Refunds on Fees: Visa fees, along with our service charges, are strictly nonrefundable, regardless of the visa outcome.
We’re Here to Help!: If you have any questions or need assistance at any point during the visa process, don’t hesitate to reach out to our visa assistance team at [email protected]. We’re here to support you every step of the way!

What You Need to Know About Transit and Airport Transit Visas

Traveling the world is an exciting adventure, but sometimes your journey may require a stopover in another country. To make your travels smoother, many countries offer transit visas, which allow travelers to pass through while waiting for their next flight. Here’s what you need to know:

What is a Transit Visa?

A transit visa is a travel document that allows you to pass through a country as you head to your final destination. For example, if you’re traveling from South Asia (like Bangladesh, India, or Nepal) to the US and need to stop in the Schengen Zone, you’ll need a transit visa for that area.

Special Note: When transiting through London (Heathrow), you may need a Direct Airside Transit Visa (DATV). Most travelers require this, but exemptions apply for those heading to the US, Canada, Australia, or Japan with valid visas. If you're switching from Heathrow to Gatwick on your way to another destination, a transit visa will be necessary.

The Transit Zone

The transit zone is a special area within an international airport where you can wait for your connecting flight without going through immigration. As long as you stay within this zone, you won't need a visa.

Do You Need a Transit Visa If You Leave the Transit Zone?

Yes, you’ll need a transit visa if you plan to leave the transit area. Additionally, some nationalities (like those from Iran, Syria, and Guinea) will require a transit visa regardless of whether they leave the zone or not.

Understanding Transit vs. Transfer Passengers

Transit Passenger: You continue your journey on the same aircraft.

Transfer Passenger: You switch to a different aircraft or airline, which usually requires checking in again.- Always check with your airline to see if a visa is needed for your transfer.

Direct, Connecting, and Non-Stop Flights

Understanding flight types can help clarify if you need a transit visa

Direct Flight: Follows a route from point A to point B without changing flight numbers but may stop along the way to pick up passengers.

Connecting Flight: Stops at point C before heading to point B. A transit visa may be required.

Non-Stop Flight: Travels directly from point A to point B without any stops.

Important Reminder

Before you travel, make sure to check with your airline, the embassy, or consulate to see if you need a transit visa based on your itinerary. This small step can save you a lot of hassle later!