Terms & Conditions

• By using any Firsttrip service, you accept these Terms and our Privacy Policy.
  
• Firsttrip may change, update, or revise these Terms at any time without prior notice.
  
• Continued use of the Platform after updates constitutes your acceptance of the revised Terms.
  
• You are encouraged to review this page regularly to stay informed.
  

“User” means any individual, company, or authorized representative who accesses, searches, makes enquiries, or completes bookings through the Platform, whether for personal or corporate travel.

• Firsttrip is an online travel intermediary, not a travel operator.
  
• We do not own or operate airlines, hotels, transport services, ships, or tour activities.
  
• We connect Users with third-party Travel Providers, including:
  
• Airlines
• Hotels & accommodation partners
• Tour and activity operators
• Ground handlers & transport companies
• Visa Processing Service Assistance
• and Umrah service partners
  

All information about availability, prices, schedules, descriptions, and rules is supplied by Travel Providers and shown on an “as provided” basis. Accuracy and completeness of that information is the responsibility of the Travel Provider.

If any issue arises during or after booking, Firsttrip will make commercially reasonable efforts to assist and liaise with the Travel Provider. However:

• Final decisions on refunds, changes, compensation, or service recovery are made by the Travel Provider.
  
• Firsttrip’s liability is limited as described in the Limitation of Liability section.
  

You agree to use the Platform only for legitimate travel-related purposes and in compliance with applicable laws.

You must not:

• Copy, modify, resell, or commercially exploit content from the Platform without written permission.
  
• Use automated tools (bots, scrapers, crawlers) to extract data.
  
• Attempt to disrupt or interfere with the Platform’s performance or security.
  

By using the Platform, you receive a limited, non-exclusive, non-transferable license to access and use it for personal or internal business use, subject to these Terms.

Firsttrip may, at its sole discretion and without prior notice:

• Suspend or terminate your access to all or part of the Platform.
  
• Temporarily disable services for maintenance, upgrades, or security reasons.
  
• Modify, remove, or update content or features.
  

We use reasonable safeguards to keep the Platform free from viruses and malware, but:

• Any download or use of content is at your own risk.
  
• We are not responsible for damage to devices, data loss, or other harm caused by malicious code.
  

If you see content that appears illegal, abusive, misleading, hateful, or otherwise inappropriate, please report it to:
📧 [email protected]

Before confirming any booking, you agree to:

• Carefully review all fare rules, hotel policies, tour inclusions/exclusions, visa requirements, and cancellation rules shown on the booking page.
  
• Accept that your booking is governed by:
  
• These Firsttrip Terms
  
• The specific conditions displayed during the booking process
  
• The policies of the relevant Travel Provider (airline, hotel, tour operator, etc.)
  

If you book on behalf of others:

• You confirm that you are authorized to do so.
  
• You agree to inform all travellers about the applicable Terms and conditions.
  

You also agree to:

• Follow all instructions and guidelines communicated by Firsttrip.
  
• Comply with all laws, regulations, and requirements of governments, immigration, health authorities, and Travel Providers.
  

• You are responsible for keeping your login details, passwords, OTPs and security codes confidential.
  
• Any activity under your account is presumed to be conducted by you.
  
• Firsttrip uses industry-standard security measures (including encryption and access controls) but cannot guarantee absolute security, especially if you:
  
• Share passwords
  
• Use public/unsecured networks
  
• Disclose sensitive data to unknown parties
  

For fraud prevention, credit assessments, and compliance, Firsttrip may:

• Verify your details using authorized third parties.
  
• Share necessary data with payment gateways, banks, or verification services.
  
• Share data with law enforcement or regulators where legally required.
  

For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.

When you complete a booking via Firsttrip:

• The contract for actual service delivery (flight, hotel, tour, transfer, etc.) is always between you and the Travel Provider.
  
• Firsttrip acts as a booking interface and does not guarantee:
  
• The quality of the service
  
• The completeness of product information
  
• Availability of seats/rooms if the provider changes inventory
  

You are responsible for ensuring all booking details are accurate, including:

• Passenger names (exactly as per NID/passport)
  
• Dates, routes, times
  
• NID/passport details
  
• Contact information
  

User errors (wrong name, date, route, document details, etc.) are not the responsibility of Firsttrip.

Firsttrip may cancel a booking without prior notice where, for example:

• There is suspected fraud or misuse
  
• Payment is incomplete or reversed
  
• Regulatory or security restrictions apply
  
• A clear pricing/system error (“obvious mistake”) occurred
  
• A Travel Provider instructs cancellation
  

All prices and offers on the Platform are:

• Subject to availability
  
• Subject to change without prior notice
  

By using the Platform, you authorize Firsttrip to contact you via:

• Phone calls
  
• SMS
  
• WhatsApp or similar messaging apps
  
• Email
  
• In-app notifications
  

For purposes including:

• Booking confirmations & itineraries
  
• Payment status & refunds
  
• Schedule changes or disruptions
  
• Incomplete booking follow-up
  
• Service-related messages
  

These communications are considered transactional and service necessary. Promotional messages will only be sent where you have given consent or as permitted by law.

Where legally allowed, this consent may override “Do Not Disturb” or similar preference registries.

Firsttrip staff or representatives will never:

• Ask for your full card number, CVV, PIN, passwords, or OTP over phone, SMS, or WhatsApp.
  
• Request transfers to personal bank accounts.
  
• Ask you to install remote-access software to “help with payment”.
  

If you receive such a request claiming to be from Firsttrip:

• Do not share any details.
  
• Immediately report to: 📧 [email protected]
  

Using the Platform for fraudulent purposes, including:

• Fake bookings
  
• Payment fraud
  
• Reselling tickets or services without authorization
  
• Misusing coupons or loyalty benefits
  

may result in:

• Booking cancellation
  
• Account suspension or termination
  
• Legal action where appropriate
  

Firsttrip and/or Travel Providers may be unable to fulfill a booking due to events beyond reasonable control, including:

• Natural disasters, extreme weather
  
• War, civil unrest, strikes
  
• Terrorist incidents
  
• Pandemics or public health crises
  
• Government orders, sanctions, or restrictions
  
• Major technical failures, network or payment outages
  
• Cyber-attacks or data center failures
  

In such circumstances, Firsttrip’s responsibility is limited to:

• Reasonable assistance in finding alternatives (where possible)
  
• Processing refunds only to the extent that Travel Providers or partners return the funds to us, minus any applicable charges
  

Firsttrip is not liable for:

• Loss of profits, loss of data, or indirect/consequential damages
  
• Any costs arising beyond the amounts actually received from you for the affected booking
  

All content on the Platform is protected by intellectual property laws and includes:

• Logos, brand elements, and trade dress
  
• Text, articles, images, videos, graphics
  
• Software, code, and design elements
  

These remain the property of Firsttrip or its licensors. You are granted no rights to reproduce, redistribute, or exploit any content beyond personal, non-commercial use for travel planning and booking.

Reporting IP Violations

If you believe your intellectual property is being infringed on the Platform, please email:

📧 [email protected]

Include:

• Identification of the copyrighted work
  
• Proof of ownership
  
• Clear description of the infringing content
  
• Your contact information
  

We will review and take appropriate action within a reasonable time frame.

Firsttrip collects and processes information such as:

• Personal details (name, gender, date of birth, contact info)
  
• Travel details (passport, visa data, preferences)
  
• Payment and transaction data (in compliance with banking and PCI rules)
  
• Booking history and usage patterns
  
• Device and technical data (IP, browser, app usage)
  

We use this information to:

• Process bookings and payments
  
• Send confirmations and updates
  
• Provide customer support
  
• Detect and prevent fraud
  
• Improve Platform performance
  
• Personalize offers (where permitted)
  

Cookies & Tracking

We use cookies and similar technologies to:

• Recognize returning users
  
• Save preferences (e.g., language, currency)
  
• Analyze traffic and improve the Platform
  
• Show relevant offers and campaigns
  

You can adjust cookie settings in your browser, but some features may not work properly if cookies are disabled.

For full details, please see our Privacy Policy and Cookie Policy.

SECTION B – FLIGHT TERMS

• All flight bookings on Firsttrip are governed by the fare rules and conditions of the respective airline.
  
• Firsttrip is an intermediary; the contract of carriage is between you and the airline.
  
• Airlines may:
  
• Change schedules, routes, or aircraft
  
• Delay or cancel flights
  
• Deny boarding based on their policies
  

Firsttrip has no operational control over airlines and is not liable for:

• Delays, cancellations, or missed connections
  
• Seat/class unavailability
  
• Schedule or route changes
  

We will assist you in communicating with the airline and processing changes/refunds as per airline policy.

You must ensure:

• For domestic flights: passenger details match NID.
  
• For international flights: passenger details match passport (name, gender, DOB, number, expiry, nationality).
  

Name mismatches or incorrect details may result in:

• Denied boarding
  
• Need for reissue (if allowed) with extra charges
  
• Non-refundable tickets if airline declines change
  

Firsttrip is not responsible for losses arising from incorrect or incomplete passenger information.

• Total fares generally include base fare, airline/airport taxes, and any displayed convenience fee.
  
• Full payment is required before ticket issuance.
  

Typical definitions (subject to airline policy):

• Infant: under 2 years old for entire journey
  
• Child: 2–11 years old for entire journey
  

If an infant becomes a child during the journey, or if a passenger travels with more than one infant, additional seats or special arrangements may be required as per airline rules.

Airline decisions in this regard are final.

Because airline inventory is dynamic:

• A flight shown on the Platform may become unavailable by the time payment is made.
  
• Bookings can fail at the last step if the airline withdraws seats or updates fares.
  
• In some cases, a PNR may be created, but the ticket cannot be issued due to fare or seat changes.
  

In such cases:

• Firsttrip will inform you promptly.
  
• Alternative options or revised fares may be offered.
  
• If you do not wish to proceed, a refund of the amount received (as per airline and payment rules) will be processed.
  

Technical stopovers (e.g., refuelling) are managed entirely by the airline and may not always be clearly visible in advance. Firsttrip is not liable for any inconvenience caused by such stops.

You are responsible for:

• Valid IDs, passports, visas, transit visas, and entry permissions
  
• Compliance with health regulations and vaccination requirements
  
• Checking official embassy/airline information before travel
  

If you are declared an Inadmissible Passenger (INAD) by immigration or an airline (e.g., due to missing documents, invalid visa, or entry refusal):

• You may be denied entry or deported.
  
• Any fines or penalties imposed on Firsttrip or the airline may be recoverable from you.
  
• Firsttrip and the airline are not liable for such decisions.
  

• Baggage allowances are determined solely by the airline.
  
• Many low or promotional fares may exclude checked baggage.
  
• Extra baggage may require additional payment at airline rates.
  

Code-share flights:

• Your ticket may show one airline, but another airline may operate the flight.
  
• Baggage, onboard services, and certain rules may follow the operating carrier’s policy.
  

You must:

• Check check-in deadlines directly with the airline.
  
• Arrive at the airport with enough time to complete all formalities.
  
• Carry all necessary travel documents.
  

Missed flights due to late arrival or incomplete documents are the User’s responsibility.

All date changes, cancellations, and refunds are governed by airline fare rules.

In general:

• Change or cancellation fees may apply.
  
• Fare differences must be paid if new fares are higher.
  
• No refund may be due if penalties exceed the refundable amount.
  
• No-show often results in reduced or zero refund.
  

Firsttrip:

• Follows airline policies strictly.
  
• Does not retain extra amounts beyond:
  
• Airline penalties
  
• Applicable Firsttrip service or processing fees
  

Refunds, if applicable:

• Are always processed to the original payment method.
  
• May take several weeks or months depending on airline and banking channels.
  

If the airline cancels a flight, options like free rescheduling or full refund are subject entirely to airline policy at the time.

For any changes to your flight booking, including refunds or re-issues, the following charges will apply:

• Firsttrip does not own or operate hotels.
  
• Information (photos, descriptions, amenities, ratings) is provided by hotels or suppliers.
  
• If a hotel refuses check-in due to overbooking or technical errors, Firsttrip’s responsibility is limited to:
  
• Helping arrange an alternative where possible, or
  
• Processing a refund of the hotel amount received, as applicable
  

Issues like cleanliness, service quality, food, and in-hotel experience must be resolved with the hotel directly.

• Prices generally cover room + mentioned meal plan (if any).
  
• Extra services like room service, mini-bar, extra beds, late check-out, etc., are payable directly at the hotel.
  

Hotels may have their own rules for:

• Child age
  
• Child/extra bed charges
  
• Mandatory gala dinners or festive surcharges on specific dates
  
• Mandatory transfers (e.g., island resorts)
  

These are determined solely by the hotel. Firsttrip is not liable for any such additional charges.

You must:

• Meet hotel-specific policies (for example, minimum age, ID requirements, couple policies, local law).
  
• Carry valid ID (NID, passport, etc.).
  
• Review the “Policy” or “Important notes” sections on the hotel details page before booking.
  

If required documents are not provided or hotel policies are not met, the hotel may deny check-in. In such cases, Firsttrip is not responsible for refunds or alternate arrangements.

• Hotel cancellations strictly follow the hotel or supplier policy shown at booking.
  
• Date changes usually require:
  
• Canceling the existing booking (with applicable charge), and
  
• Making a new booking at the prevailing rate.
  

Refunds, if applicable:

• Are issued for the remaining amount after deducting:
  
• Hotel/supplier cancellation fees
  
• Any Firsttrip service or EMI charges
  

Refunds are processed back to the original payment method only.

SECTION D – TOURS & ACTIVITIES

• Package prices depend on availability, season, airline fares, and exchange rates.
  
• Packages may be unavailable during peak/blackout periods (Eid, major holidays, etc.).
  
• Users are responsible for:
  
• Required visas
  
• Travel documents
  
• Health and vaccination compliance
  
• Personal insurance if not included
  

Firsttrip may adjust itineraries due to weather, operational issues, or supplier constraints and will inform Users as soon as reasonably possible.

Tours and activities are conducted by third-party operators. They bear full responsibility for:

• Execution of the itinerary
  
• Safety standards
  
• Equipment and guide services
  

You must:

• Present Firsttrip-issued vouchers at the activity location.
  
• Reach the meeting point on time.
  
• Sign any required safety waivers or declarations.
  
• Meet eligibility criteria such as age, fitness level, or medical restrictions.
  

If you are denied participation for not meeting criteria, no refund may be applicable.

For sea or river transport and cruises:

• Schedules are set and managed by the operator.
  
• Schedule changes and delays are operator-controlled.
  
• Firsttrip assists in communication but is not liable for missed departures or disruptions caused by schedule changes.
  

• Tour cancellation rules are defined by the specific tour provider.
  
• Users must check the cancellation policy before booking.
  

Refunds, if applicable:

• Are issued after deducting tour provider/supplier charges and any Firsttrip fees.
  
• Are processed back to the original payment method.
  

SECTION E – UMRAH TERMS

Firsttrip offers Umrah through authorized partners. By booking Umrah, you acknowledge that:

• All services are subject to Saudi laws and regulations.
  
• Peak times (e.g., Ramadan) may involve high crowds, delays, and varying service standards.
  
• Umrah itineraries fall under both tour terms and these special Umrah terms.
  

• Room sizes, facilities, and service levels may differ from other markets due to local conditions.
  
• Firsttrip assists with Umrah visa processing but does not guarantee approval or timeline.
  
• Visa decisions rest entirely with Saudi authorities.
  

You are responsible for:

• Passport with sufficient validity
  
• Valid Umrah visa
  
• All required vaccinations and certificates
  
• Leaving Saudi Arabia before visa expiry
  

Working in any capacity under an Umrah visa is strictly prohibited. Any violation or overstay is your sole responsibility.

Cancellation and refund for Umrah follow the supplier’s package policy, and refunds (if any) are returned to the original payment method after deducting all applicable charges.

SECTION F – VISA SERVICES

Firsttrip provides visa assistance only. We:

• Help guide Users on visa document requirements.
  
• Assist with form filling and submission logistics through authorized partners.
  

We do not:

• Guarantee visa approval.
  
• Control processing times or embassy decisions.
  
• Verify your legal identity.
  

You must be of legal age and take full responsibility for all information submitted.

You are responsible for:

• Accurate and truthful information
  
• Adequate passport validity
  
• Declaring previous visa refusals, criminal history, or relevant facts
  

Processing times given by Firsttrip are approximate estimates only and may change due to:

• Embassy workload
  
• Seasonal peaks
  
• Security checks
  

Delays and refusals are entirely at the discretion of the consulate/embassy.

If you send documents via courier:

• The risk of loss, delay, or damage lies with you.
  
• Firsttrip is not liable for courier-related issues.
  

For eVisa and online forms:

• You are responsible for carefully checking all details before final submission.
  
• Errors may lead to rejection or need for re-application at additional cost.
  

Firsttrip is not liable for:

• Visa refusals
  
• Embassy delays or administrative errors
  
• Changes to travel plans due to visa outcomes
  
• Losses arising from inaccurate, incomplete, or misleading information provided by you
  

Visa pricing may change due to embassy fee revisions, currency movements, or cost changes. If additional fees arise after application:

• You may either pay the difference and continue, or
  
• Cancel subject to the applicable refund rules.
  

All visa service fees are strictly non-refundable, regardless of outcome, including in cases of:

• Visa rejection
  
• Travel cancellation
  
• Delay by authorities
  
• Personal decision not to travel
  

This applies to:

• Embassy fees
  
• Firsttrip service charges
  
• Documentation or logistics fees
  
• Any convenience/processing charges
  

Firsttrip may revise these Terms & Conditions and Privacy provisions at any time. Changes will be effective when posted on the Platform.

Your continued use of the Platform after changes are made constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

For any questions, requests, or complaints regarding these Terms or our services, please contact:

📧 [email protected]
📧 [email protected] (for security/fraud)
📧 [email protected] (for legal/IP issues)
📞 09613131415