Terms & Conditions

We are glad to have you with us! When you download or use Firsttrip, you agree to these terms. If you don't agree please don't use the App and Web. Any person ("User") who inquiries about or purchases any products or services of Firsttrip through its websites, mobile applications, offices, call centers, branch offices etc. (all the aforementioned platforms collectively referred to as "Sales Channels") agree to be governed by this User Agreement. The websites and the mobile applications of Firsttrip are collectively referred to as 'Platform'.

You must be at least 18 years old to use this platform. If you are a minor or are below the age of 18 years, you shall not register as a User of the Platform and shall not use the Platform.

As a minor if you wish to use or transact on the Platform, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Platform if it is discovered that you are a minor or incompetent to contract as per the law.

Before using the Platform, Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with Firsttrip. If the User does not agree with any part of this Agreement, then the User must not avail services from Firsttrip.

If you are booking on behalf of someone else, you are responsible to disclose all these terms and conditions to that person. Firsttrip will not be responsible, if you fail to do so.

Firsttrip may any time terminate or restrict the access of any user, if it finds any unlawful, fraudulent, or misleading use of its services.

To access full features, you may need to sign up to our website/app. You're responsible for:

• Giving us correct information
• Keeping your password safe
• Maintain account privacy
• Understand the T&C
• Follow all the given instructions
• Any action taken through your account

Firsttrip retains the right to instantly cancel the reservation and remove the user's account from our website/app. If we discover any suspicious or fraudulent reservations made under false pretenses or by users who violate any of the terms and conditions.

All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and similar content, are registered by Firsttrip and protected under applicable intellectual property laws. Users cannot use this Content for any other purpose, except as specified herein.

Users agree to follow all instructions provided by Firsttrip which will prescribe the way such User may use the Content.

There are several proprietary logos, service marks and trademarks displayed on the Platform and through other Sales Channels of Firsttrip, as may be applicable. Firsttrip does not grant the User the right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content will be the violation of the applicable law.

• All flight bookings are subject to the terms and conditions of the respective airline.
• The airline is solely responsible for the operation of the flight, safety and compliance with aviation laws.
• We act only as a booking intermediary and are not liable for delays, cancellations, overbooking or missed connections.

• Airline may change flight times, routes or aircraft without prior notice.
• We will make reasonable efforts to inform you of such changes when notified by the airline. If airline fails to inform such delays or cancel to the passenger, Firsttrip will not take any responsibilities.
• We are not responsible for any losses or additional expenses arising from schedule changes.

• Baggage allowance and restrictions vary by airline and ticket type.
• Excess baggage fees are the passenger's responsibility and must be paid directly to the airline.
• We are not responsible for lost, delayed or damaged baggage—claims must be made directly to the airline.

• Passengers must comply with airline check-in times, boarding procedures and security requirements.
• Failure to arrive on time may result in denied boarding; refund and re-issue may subject to as per airlines policy.
• For international flights, check-in counters will close 1.5 hours before the scheduled departure. For domestic flights, counters close 1 hour prior to departure (as per airline's policy).

• Flight refund and reissue are subjected to the airline's refund, reissue and booking policies.
• Some fares are non-refundable or may incur cancellation fees. For non-refundable tickets, base fare will be forfeited and some govt tax will be refunded as per airline's policy.
• Our service fees for processing changes or cancellations are separate from airline changes and cancellation fees.
• Refund and reissue will be processed based on the penalties and charges at the time passenger confirms the cancellation or changes via mail or portal.
• Firsttrip convenience charge is non-refundable, and Firsttrip service charges will be applicable for refunds and reissues.
• Firsttrip will confirm refunds and reissues upon receiving a request from the passenger through the app, website, or email. Until the customer confirms the refund amount via email reply, Firsttrip will not be liable to apply any penalty charges or additional deductions.
• For suspicious activity, fictitious name, duplicate booking or if any other reason may cause the cancellation of the booking. And reissue and refund will be done as per airline's policy. And Firsttrip will not be responsible.

• It is your responsibility to ensure you have the necessary travel documents (passport, visas, permits, cash endorsement, vaccination proof etc)
• Airlines may refuse boarding if documents are missing or invalid, with no liability to us.

When booking flights with Low-Cost Carriers, please be aware that these airlines often have different policies regarding baggage, check-in, and services. Additional fees may apply for services such as checked baggage, seat selection, and in-flight meals. To ensure a smooth booking process and avoid cancellations by the respective airlines, travelers must upload a copy of their valid passport, visa and any other necessary documents when issuing tickets for LCC flights. If any inconvenience happens during the time of LCC ticket issuance, the sole liability will fall upon the passenger.

Please note that if the PNR (Passenger Name Record) fare is increased at any time, Firsttrip will not be liable for this increase. Pricing is subject to change based on airline policies, availability, and market conditions. We recommend confirming the fare before finalizing your booking.

Thank you for your understanding.

• We act as an intermediary between you and third-party service providers (airlines, hotels, transport companies etc)
• If there is a fare increase by the airline during the booking process, the traveller must pay the extra amount. If the traveller does not accept the new fare, a refund for the original amount will be provided.
• We will not be held liable, nor will refunds or reissues be applicable, if passengers are denied boarding or entry due to failure to present proper immigration documents in Bangladesh or any foreign country.
• We will not be held liable if any passenger is denied boarding or entry due to Suspicion of fraudulent activities.
• We are not responsible for any loss, damage, injury, delay or expense caused by third-party actions or force majeure events.
• Our liability, if any, will not exceed the amount you paid for the service in question.
• We are not liable for delays, cancellations or service failures caused by events beyond our control, including but not limited to:
  
  • Acts of God, Flood, Drought, Earthquake or other natural disaster;
  • Epidemic or pandemic;
  • Political unrest;
  • Terrorist attack, war, commotion or riots, threat of or preparation for war, armed conflict, imposition of sanctions, embargo or breaking off of diplomatic relations;
  • Nuclear, chemical or biological contamination or sonic boom;
  • Any law or any action taken by a government or public authority and
  • Internet, system or device instability, computer viruses and hacker attacks.
• We shall not be liable for any loss or damage incurred by the passenger as a result of incorrect details (such as name, id details, nationality, contact details, payment details, dates and times) submitted by the passenger when making your booking. This includes, but is not limited to, loss or damage as a result of:
  
  • Not being able to contact you with important information about your booking, where you have provided incorrect contact details.
  • Unable to use a travel product (for e.g., board a plane or train, check-in to a hotel, hire a car, use an airport transfer service or use an attraction ticket) due to the id details (including nationality) provided by you during your booking not matching those on your id.
  • Failure to obtain the correct documentation, such as a passport, visa or proof of vaccinations, required for your travel product.
  • Failure to obtain appropriate insurance for your trip.
  Unable to use a travel product (for e.g., board a plane or train, check-in to a hotel, hire a car, use an airport transfer service or use an attraction ticket) due to:
  
  • Failure to comply with the relevant supplier's terms and conditions.
  • Failure to arrive on time or allow sufficient time for check-in, boarding or (where relevant) passport control and security checks.
  • Behavior being deemed as unacceptable by the relevant supplier.
  • Where your journey requires a flight transfer or change of train, bus or ferry, your failure to make the next flight, train, bus or ferry due to your own acts or omissions.
• Any fees charged by your account provider for international payments, alternative exchange rates used by your account provider when paying in a different currency or any changes in the exchange rate between the time of booking and the time of payment.

You agree that we will not be liable for any loss or damage arising from your failure to comply with these terms. You are responsible for any losses suffered by us as a result of any use by you of our Platform and/or booking services which is not in accordance with these terms.

If we cancel your booking, we may not provide you with an explanation for the cancellation when disclosing the reason would, at our sole discretion, (a) violate applicable laws or (b) hinder the detection or prevention of fraud or other illegal activities.

If we cancel your booking, you may not be entitled to a refund. This may occur if you have violated our terms or any applicable laws, if the Supplier's terms do not permit refunds, or if we determine, at our sole discretion, that you are not eligible for a refund due to suspected fraud or abuse. In the event that your access to our service is denied, you agree not to attempt to use our Platform or services under a different name or through another user. If you believe that your booking has been cancelled incorrectly or you are entitled to a refund, please reach out to our customer service team.

You acknowledge and agree that we will not be held responsible for any loss or cost in such situations.

All content on our site, including text, images, logos, and designs is owned by or licensed to Firsttrip. You may not use, copy or distribute our content without written permission otherwise it will be the true violations of IP Law.

Refund Eligibility: Refund eligibility depends on the fare type, airline policy, and the ticket's terms. Certain tickets, particularly from LCCs, are non-refundable. Only government taxes (If any) are applicable for refund.

Types of Refunds: Refunds fall into two categories:

• Voluntary Refund: If you choose to cancel your ticket, this will be classified as a voluntary refund. You may be subject to a refund fee imposed by the airline. In case of non-refundable base fare or refund charge is higher than base fare, the ticket amount will be non-refundable, only government taxes (If any) are applicable for refund.
• Involuntary Refund: If the airline cancels the flight, changes the schedule, or experiences technical difficulties, as per airlines policy, you will be eligible for an involuntary refund, which provides a full refund of the unused ticket price. However, please note that airlines reserve the right to deny refunds for cancellations or delays resulting from circumstances beyond their control. Such circumstances may include adverse weather conditions, natural disasters, strikes, security threats, or other unforeseen events that impact the safety and operation of the flight. In any cases, Firsttrip convenience fee and non-refundable taxes will remain non-refundable. Firsttrip refund processing fee is not applicable for Involuntary refund

Cancellations and Refunds: Firsttrip adheres to the airline's refund policy for cancellations and refunds. The airline retains the right to modify its policies, which are beyond Firsttrip's control. Cancellation and refund policies differ from airline to airline.

• Processing Time: Refund requests for international flights will be processed within 7 to 10 working days. For domestic flights, refunds may be processed within 5 working days. The mentioned time frame is applicable only for the Firsttrip end. The final refund completion time may vary and is subject to the respective bank's processing duration.
• EMI: For EMI ticket, EMI charge will be deducted from payable amount

Reissue Requests: Users wishing to change flight details (date, time, or destination) may request a ticket reissue. Reissues are subject to airline policies and availability.

Child Ticket Reissue: If a child's ticket requires a date change and the child will age into the adult category (as per airline policy) by the new travel date, the ticket will incur a new charge reflecting the difference in airfare plus the adult date change fee and any other applicable charges.

Reissue Fees: Additional fees may apply for reissue requests, as determined by the airline. Travellers will be informed of any fees before processing. Reissue will be processed based on the penalties and charges at the time passenger confirms the reissuance via E-mail. If passenger confirms after the flight's scheduled departure, the booking will be marked as a ‘No Show.' In that case, higher penalties may apply, and the reissued amount may change from the initial quote

• For domestic flights: Reissue requests must be made at least 24 hours before the scheduled departure time or as per airlines policy
• For international flights: Reissue requests must be made at least 24 hours prior to the scheduled departure or as per airlines policy
• For Non-Changeable Tickets: Some airlines ticket is non changeable or if they fall under NO SHOW, ticket become non changeable.

Confirmation: Traveller will receive a confirmation email once their reissue request has been processed. It is the travellers' responsibility to verify the details of the new itinerary.

• Passport and Visa Documentation: It is mandatory to upload an accurate copy of your passport and visa when purchasing international tickets through Firsttrip. Failure to provide these required documents within the specified time frame will result in the cancellation of your booking. Firsttrip reserves the right to cancel any booking if the necessary documents are not received promptly.
• Name Accuracy: Ensure that the surname and given name are provided exactly as they appear on your passport. Once the ticket is issued, name changes are not permitted under any circumstances. Name mismatch in issued ticket is entirely upon passengers' responsibility.
• Country Restrictions and Transit Visas: Before purchasing any ticket, please verify any applicable country restrictions and airline policies. This includes checking whether a transit visa or airport transit visa is required based on the passenger's nationality.
• Fare Rules: Review the airline fare rules carefully to understand whether the ticket is refundable or non-refundable and if it is changeable or non-changeable. Firsttrip is not responsible for any misunderstanding related to fare rules.
• Liability for Incorrect Documents: Firsttrip will not be held liable for any improper or fraudulent documents submitted, which may lead to deportation or denial of boarding by the airline or authorities at the destination.
• Passenger Responsibility: After ticket purchase, Firsttrip will not be liable for any mistakes related to name, document submission, fare policy, airline policy, or country-specific restrictions. The passenger bears full responsibility for ensuring all details are correct.
• Passport Validity: Passports must have at least six months of validity from the travel date. Firsttrip will not be responsible if passengers are denied travel due to insufficient passport validity.
• One-Way Ticket Restrictions: Passenger is solely responsible for one way ticket issuance and check eligibility to travel with their visa type. If any passenger would declare as INAD or deportee, they will pay for the return ticket (as per airlines policy)
• E-Ticket Issuance: After payment, your e-ticket will be issued and sent via email within 24 hours. In case of fare increased or unavailability of seat, Firsttrip will reverse the amount which will take 05 to 07 working days. The mentioned time frame is applicable only for the Firsttrip end. The final refund completion time may vary and is subject to the respective bank's processing duration.
• Ancillary Purchase: Once ancillary purchase is completed, it is non-refundable and non-transferable. Changing to a similar ancillary on the same flight is permitted based on airline availability.

Inadmissible Passengers (INAD)

A passenger may be denied boarding or entry into a country for reasons such as:

• Not having a valid return ticket
• Incomplete or invalid travel documents
• Not meeting the entry requirements of the destination country

If this happens, the passenger is considered an Inadmissible Passenger (INAD). Immigration authorities may deport or deny entry, and Firsttrip and the airline are not responsible for any extra charges, penalties, or issues caused. If Firsttrip has to pay any charges because of a passenger being declared INAD, these costs will be passed on to the passenger. Passengers are responsible for following all travel rules and covering any extra costs or penalties related to immigration or entry issues.

• Package Rates: Our package rates are valid only for the dates and room categories mentioned in your booking. If there's any change in your stay period or room type, the rates will no longer apply. Please note that hotel rates might also be higher during occasions or special events and an extra surcharge may be added in those cases.
• Amendments: Amendment options are available as per policy. Amendments can be made subject to the applicable terms and conditions.
• Cancellation Policy: By confirming any of our holiday packages, you acknowledge that you've read and accepted the cancellation policy associated with your booking. This policy will be outlined during the booking process.
• Need Assistance? If you have any questions or need help with refunds, cancellations, or date changes, feel free to email us at [email protected]. We're always happy to assist you!

A visa is an official document issued by a country's government that allows a foreign national to enter, stay, or leave its territory for a specified purpose and duration. Whether you're traveling for tourism, work, study, or immigration, obtaining the appropriate visa is a crucial step before your journey. Firsttrip play an important supportive role in the visa application process by guiding clients through the often complex and time-consuming procedures required to obtain a visa. Clients are obliged to maintained the guidelines provided by Firsttrip and follow the visa policy.

Visa Application Process – Firsttrip Ltd.

1. Initial Inquiry
   The client contacts Firsttrip Ltd. to request information regarding visa requirements and the application process for their desired destination.
2. Document Submission
   The client provides all necessary documents for an initial review and verification by our team. Typical documents include:
   • Valid passport (with blank pages and validity beyond your trip)
   • Visa application form (completed and signed)
   • Passport-sized photos (meeting specific format)
   • Travel itinerary (flight bookings, hotel reservations)
   • Proof of financial means (bank statements, pay slips)
   • Proof of purpose (invitation letter, enrollment, job offer, etc.)
   • Visa fee payment proof
3. Payment
   Full payment is made through one of the accepted methods: cash, bank transfer, or mobile banking.
4. Application Preparation
   Our team carefully reviews and prepares the visa application forms and supporting documents to ensure accuracy and completeness.
5. Submission to Embassy
   The completed application file is submitted to the appropriate embassy or visa application center on behalf of the client.
6. Application Processing
   The embassy processes the application. If additional information or documents are required, the client will be promptly informed.
7. Visa Decision & Document Delivery
   Once a decision is made, the passport and relevant documents are collected and returned to the client, along with the outcome of the visa application.
8. Schedule an Appointment (if required)
   Some visas require an in-person appointment for:
   1. Biometrics
   2. Interview
   3. Document submission
9. Receive Your Visa Decision
   ❖ If approved: 1. You'll receive a visa stamp/sticker in your passport or a digital visa
   ❖ If denied: 2. You may receive a reason for denial and information on whether you can reapply
10. Client must bring visa and all supporting documents when you travel and be ready to show them at immigration control.
11. Some visas require you to register with local authorities after arriving. Check visa conditions (e.g., work limits, stay duration).

Payment Settlement Policy

B2C Payment Guidelines

• Accepted Payment Methods: Cash, Bank Transfer, Credit/Debit Card, bKash, and Nagad.
• Full payment must be completed before visa file submission.
• Visa fees are non-refundable, irrespective of the final decision by the embassy or consulate.
• Processing times are estimates and may vary depending on the embassy; any delays are beyond our control.
• Visa fees and processing times are subject to change without prior notice.
• Applicants must ensure that all documents are accurate, complete, and submitted on time.
• Visa decisions (approval or refusal) are made solely at the discretion of the concerned embassy/consulate.
• Firsttrip Ltd. acts only as a facilitator and bears no responsibility for losses arising from visa refusal, delays, or policy changes.

Cancellation Policy

• Non-Refundable Fees: All visa fees are strictly non-refundable, regardless of the application outcome.
• Estimated Processing Times: Processing times are approximate and may vary; delays caused by embassies or external factors are beyond our control.
• Changes Without Notice: Visa fees and processing timelines are subject to change without prior notification.
• Client Responsibility: Applicants are responsible for submitting complete and accurate documentation within the required timeframe.
• Embassy Discretion: Visa approval or rejection is determined solely by the respective embassy or consulate and cannot be influenced by Firsttrip Ltd.
• Limited Liability: Firsttrip Ltd. acts solely as a facilitator and cannot be held liable for any losses, delays, or consequences arising from visa refusal, processing delays, or changes in embassy policies.