Terms & Conditions

By accessing or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and any other applicable policies referenced herein. If you do not agree with any part of these Terms, you are advised not to access or use the Platform.

From time to time, Firsttrip may update or revise these Terms to reflect changes in services, legal requirements, or operational practices. Such updates will become effective upon publication on the Platform. Your continued use of the Platform following any updates constitutes your acceptance of the revised Terms. You are encouraged to review these Terms periodically to remain informed.

For the purpose of these Terms, a “User” refers to any individual, company, or authorized representative who accesses, browses, makes enquiries, or completes bookings through the Platform, whether for personal or corporate travel.

Firsttrip operates as an online travel intermediary, facilitating access to travel-related products and services provided by independent third-party providers (“Travel Providers”), including but not limited to airlines and connectivity service providers (e.g., eSIM providers).

Firsttrip does not own, operate, or control these Travel Providers or the services they offer. All information relating to availability, pricing, schedules, descriptions, and applicable rules is provided by the respective Travel Providers and is displayed on the Platform on an “as provided” basis.

While Firsttrip endeavors to present accurate and up-to-date information, the accuracy, completeness, and reliability of such information remain the sole responsibility of the relevant Travel Provider.

In the event of any issue arising during or after a booking, Firsttrip will use commercially reasonable efforts to assist and coordinate with the relevant Travel Provider to facilitate a resolution. However, Users acknowledge and agree that:

• All service-related decisions, including refunds, changes, compensation, or service delivery, are determined solely by the Travel Provider
• Firsttrip’s role is limited to facilitation and coordination
• Any liability of Firsttrip is subject to the limitations outlined in these Terms

You agree to access and use the Platform solely for lawful and legitimate travel-related purposes and in compliance with all applicable laws and regulations.
In using the Platform, you agree not to:

• Copy, reproduce, distribute, modify, or commercially exploit any content or material available on the Platform without prior written consent from Firsttrip
• Use automated tools, including but not limited to bots, scrapers, or crawlers, to access, monitor, or extract data from the Platform
• Interfere with, disrupt, or compromise the functionality, security, or integrity of the Platform or its underlying systems

Subject to your compliance with these Terms, Firsttrip grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform for personal or internal business purposes.
Firsttrip reserves the right, at its sole discretion and without prior notice, to:

• Suspend or terminate access to the Platform, in whole or in part
• Temporarily restrict services for maintenance, upgrades, or security purposes
• Modify, update, or discontinue any feature, content, or functionality

While reasonable measures are taken to maintain the security and integrity of the Platform, Users acknowledge that any use or download of content is undertaken at their own risk. Firsttrip shall not be responsible for any damage to devices, data loss, or other harm resulting from viruses, malware, or similar issues beyond its control.
If you encounter content that appears unlawful, misleading, or inappropriate, you are encouraged to report it to 📧 [email protected].

Before confirming any booking through the Platform, you are advised to carefully review all applicable fare rules, conditions, and policies displayed during the booking process.

By completing a booking, you acknowledge and agree that your transaction is governed by:

• These Terms & Conditions
• The specific terms and conditions presented at the time of booking
• The policies of the relevant Travel Provider

If you make a booking on behalf of other travelers, you confirm that you are authorized to do so and agree to communicate all applicable terms and conditions to such travelers.
You further agree to:

• Follow all instructions, guidelines, and communications provided by Firsttrip
• Ensure compliance with all applicable laws, regulations, and requirements imposed by governments, immigration authorities, health authorities, and Travel Providers
• Provide accurate, complete, and up-to-date information for all bookings

Failure to comply with these responsibilities may result in denied services, additional charges, or other consequences as determined by the relevant Travel Provider.

You are responsible for maintaining the confidentiality of your account credentials, including usernames, passwords, OTPs, and any security codes associated with your account. Any activity conducted through your account will be deemed to have been performed by you, unless proven otherwise.

Firsttrip implements industry-standard security measures, including encryption and access controls, to safeguard User information. However, no system can be guaranteed to be completely secure. Users are advised to take appropriate precautions, including:

• Avoiding sharing sensitive credentials
• Using secure and private networks
• Exercising caution when interacting with unknown parties

For purposes such as fraud prevention, verification, and regulatory compliance, Firsttrip may:

• Verify User information through authorized third-party services
• Share necessary data with payment processors, financial institutions, and verification providers
• Disclose information to law enforcement or regulatory authorities where required by applicable law

For further details on how personal data is collected, used, and protected, please refer to our Privacy Policy.

When you complete a booking through Firsttrip, you acknowledge that the contract for the actual delivery of the travel service is between you and the relevant Travel Provider. Firsttrip’s role is limited to facilitating the booking process.
While Firsttrip endeavors to present accurate and updated information, it does not guarantee:

• The quality or suitability of services provided by Travel Providers
• The completeness or accuracy of all product-related information
• Continued availability of fares or inventory

You are responsible for ensuring that all booking details are accurate and complete, including:

• Passenger names (as per NID or passport)
• Travel dates, routes, and times
• Identification and contact details

Errors in booking details may result in additional charges, denied boarding, or loss of booking value, and shall not be the responsibility of Firsttrip.
Firsttrip reserves the right to cancel or refuse bookings, without prior notice, in circumstances including but not limited to:

• Suspected fraud or misuse
• Incomplete or failed payment
• Regulatory or security restrictions
• Pricing or system errors
• Instructions received from the Travel Provider

All prices and offers displayed on the Platform are subject to availability and may change without prior notice.

By using the Platform, you consent to receive communications from Firsttrip through various channels, including but not limited to:

• Phone calls
• SMS
• Email
• In-app notifications
• Messaging platforms such as WhatsApp

These communications may relate to:

• Booking confirmations and itineraries
• Payment updates and refund status
• Schedule changes or disruptions
• Service-related notifications

Such communications are considered necessary for the fulfillment of services and shall be treated as transactional in nature. Promotional communications will be sent only where consent has been provided or where permitted under applicable law.

To the extent permitted by law, your consent to receive such communications may override any “Do Not Disturb” or similar preferences registered with regulatory authorities.

Firsttrip is committed to maintaining a secure and trustworthy platform. Users are advised that Firsttrip representatives will never request:

• Full card details, CVV, PIN, passwords, or OTPs
• Transfers to personal bank accounts
• Installation of remote-access software for payment assistance

If you receive any such request, you are advised not to respond and to report the matter immediately at 📧 [email protected].

Use of the Platform for fraudulent or unauthorized purposes—including but not limited to fake bookings, payment fraud, misuse of promotions, or unauthorized resale—may result in:

• Immediate cancellation of bookings
• Suspension or termination of account access
• Legal action, where applicable

Bookings, services, or products purchased through Firsttrip are intended solely for the personal use of the User and must not be resold, assigned, transferred, or otherwise used for any commercial or unauthorized purpose without the prior written consent of Firsttrip.

To ensure the integrity, security, and fair usage of the Platform, Firsttrip may, at its sole discretion, review, investigate, and take appropriate action in relation to any suspected or actual breach of this provision. Where necessary, such actions may include, but are not limited to:

• Cancellation of bookings, with or without prior notice
• Temporary suspension or permanent termination of the User’s account
• Restriction or withdrawal of access to specific features, services, or promotional offers
• Refusal to process current or future bookings or transactions
• Initiation of legal proceedings, where applicable

Firsttrip may take such actions without prior notice where it reasonably believes that a violation has occurred or may occur. These rights are in addition to, and not in limitation of, any other rights or remedies available to Firsttrip under applicable law.

Neither Firsttrip nor any Travel Provider shall be liable for any failure or delay in performance resulting from events beyond reasonable control, including but not limited to:

• Natural disasters or extreme weather
• War, civil unrest, or labor disruptions
• Acts of terrorism or security incidents
• Public health emergencies or pandemics
• Government orders or regulatory actions

In such circumstances, Firsttrip will use reasonable efforts to:

• Assist in identifying alternative arrangements, where feasible
• Facilitate refunds or adjustments, subject to Travel Provider policies

Firsttrip shall not be liable for indirect or consequential losses, including loss of profits, data, or additional costs beyond the amounts paid for the affected booking.

All content available on the Platform—including text, graphics, logos, images, videos, software, and design elements—is protected by applicable intellectual property laws and remains the property of Firsttrip or its licensors.

Users are granted a limited right to access and use such content for personal, non-commercial purposes only. Any unauthorized use, reproduction, or distribution is strictly prohibited.
If you believe that your intellectual property rights have been infringed, please contact 📧 [email protected] with relevant details. Firsttrip will review such requests and take appropriate action where necessary.

Firsttrip collects and processes information necessary to provide and improve its services, including:

• Personal and contact details
• Travel and booking information
• Payment and transaction data
• Technical and usage data

This information is used for purposes including:

• Processing bookings and payments
• Providing customer support
• Fraud detection and prevention
• Service improvement and personalization

Cookies and similar technologies may be used to enhance user experience, remember preferences, and analyze platform performance. Users may manage cookie preferences through their browser settings, although certain features may be affected.
For full details, please refer to our Privacy Policy.

All flight bookings are governed by the terms and conditions of the respective airline. Firsttrip acts solely as an intermediary, and the contract of carriage exists directly between you and the airline.
Airlines may, at their discretion:

• Modify schedules, routes, or aircraft
• Delay or cancel flights
• Deny boarding based on their policies

While Firsttrip will assist in coordinating with airlines where possible, it has no operational control over airline services. Accordingly, final decisions and liabilities remain with the airline.

You must ensure:

• For domestic flights: passenger details match NID.
• For international flights: passenger details match passport (name, gender, DOB, number, expiry, nationality).

Name mismatches or incorrect details may result in:

• Denied boarding
• Need for reissue (if allowed) with extra charges
• Non-refundable tickets if airline declines change

Firsttrip is not responsible for losses arising from incorrect or incomplete passenger information.

Check-in Timings:

• International flights:
  • Check-in counters open 3 hours before departure
  • Counters close 1.5 hours before departure
• Domestic flights:
  • Check-in counters open 1.5 hours before departure
  • Counters close 1 hour before departure

• Total fares generally include base fare, airline/airport taxes, and any displayed convenience fee.
• All final fare calculations and transaction amounts may be rounded up or down to the nearest whole number for convenience.
• Full payment is required before ticket issuance.

Typical definitions (subject to airline policy):

• Infant: under 2 years old for entire journey
• Child: 2–11 years old for entire journey

If an infant becomes a child during the journey, or if a passenger travels with more than one infant, additional seats or special arrangements may be required as per airline rules.
Airline decisions in this regard are final.

Because airline inventory is dynamic:

• A flight shown on the Platform may become unavailable by the time payment is made.
• Bookings can fail at the last step if the airline withdraws seats or updates fares.
• In some cases, a PNR may be created, but the ticket cannot be issued due to fare or seat changes.

In such cases:

• Firsttrip will inform you promptly.
• Alternative options or revised fares may be offered.
• If you do not wish to proceed, a refund of the amount received (as per airline and payment rules) will be processed.

Technical stopovers (e.g., refuelling) are managed entirely by the airline and may not always be clearly visible in advance. Firsttrip is not liable for any inconvenience caused by such stops.

You are responsible for:

• Valid IDs, passports, visas, transit visas, and entry permissions
• Compliance with health regulations and vaccination requirements
• Checking official embassy/airline information before travel

If you are declared an Inadmissible Passenger (INAD) by immigration or an airline (e.g., due to missing documents, invalid visa, or entry refusal):

• You may be denied entry or deported.
• Any fines or penalties imposed on Firsttrip or the airline will be recoverable from you.
• Firsttrip and the airline are not liable for such decisions.

• Baggage allowances are determined solely by the airline.
• Many low or promotional fares may exclude checked baggage.
• Extra baggage may require additional payment at airline rates.

Code-share flights:

• Your ticket may show one airline, but another airline may operate the flight.
• Baggage, onboard services, and certain rules may follow the operating carrier’s policy.

You must:

• Check check-in deadlines directly with the airline.
• Arrive at the airport with enough time to complete all formalities.
• Carry all necessary travel documents.

Missed flights due to late arrival or incomplete documents are the User’s responsibility.

In addition to core travel services such as flight bookings, the Platform may offer access to optional or supplementary services (“Ancillary Services”), including but not limited to:

• Seat selection
• Additional baggage allowance
• In-flight meals
• Travel insurance
• Airport assistance or priority services
• Connectivity services (e.g., eSIM)
• Any other add-on services provided by Travel Providers

Ancillary Services are provided by independent third-party Travel Providers and are subject to their respective terms and conditions, including pricing, availability, modification, cancellation, and refund policies.

By selecting or purchasing any Ancillary Service, you acknowledge and agree that:

• The contract for such services is between you and the relevant Travel Provider
• Firsttrip acts solely as an intermediary facilitating the booking of such services
• Availability and pricing of Ancillary Services may change without prior notice
• Certain Ancillary Services may be non-refundable or subject to specific cancellation or modification restrictions

Firsttrip does not guarantee the availability, quality, or suitability of any Ancillary Service and shall not be liable for any failure, deficiency, or disruption in the delivery of such services.

Any requests for changes, cancellations, or refunds relating to Ancillary Services must be made in accordance with the policies of the respective Travel Provider.

All date changes, cancellations, and refunds are governed by airline fare rules. All payments done
In general:

• Change or cancellation fees may apply.
• Fare differences must be paid if new fares are higher.
• No refund may be due if penalties exceed the refundable amount.
• No-show often results in reduced or zero refund.

Firsttrip:

• Follows airline policies strictly.
• Does not retain extra amounts beyond
• Airline penalties
• Applicable Firsttrip service or processing fees

Refunds, if applicable:

• Are always processed to the original payment method.
• May take several weeks or months depending on airline and banking channels.

If the airline cancels a flight, options like free rescheduling or full refund are subject entirely to airline policy at the time.

Charges for Refunds and Re-Issues
For any changes to your flight booking, including refunds or re-issues, the following charges will apply:

In certain situations, a payment may be successfully processed (including visa card, mobile financial services (MFS), or other payment methods), but the booking or ticket issuance may fail due to reasons including, but not limited to:

• Fare or seat unavailability at the time of ticketing
• Airline fare updates or inventory changes
• Technical errors or delays in airline or system confirmation
• Payment authorization issues or delays from banks or payment gateways

In such cases:

• A booking or ticket shall be considered confirmed only after successful issuance of the ticket and generation of a valid PNR/ticket number.
• If the original fare is no longer available, the User will be informed of the revised fare, and any additional payment required must be borne by the User.
• If the User chooses not to proceed with the revised fare, the transaction will be treated as a failed booking, and a refund will be initiated for the amount received, subject to payment channel processing timelines.

Firsttrip does not control banking systems, payment gateways, or settlement timelines. Accordingly:

• Any delay in fund reversal, refund processing, or temporary debit/hold of funds is subject to the policies and processing timelines of the respective bank, payment provider, or MFS operator.
• Firsttrip shall not be liable for delays caused by such external financial institutions once the refund has been initiated from its end.

Users are advised that in some cases, banks or payment providers may temporarily hold funds before reversing them, and such timelines may vary.

Firsttrip may revise these Terms & Conditions and Privacy provisions at any time. Changes will be effective when posted on the Platform.Your continued use of the Platform after changes are made constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

For any questions, requests, or complaints regarding these Terms or our services, please contact:
📧 [email protected]
📧 [email protected] (for security/fraud)
📧 [email protected] (for legal/IP issues)
📞 +8809613131415