Terms & Conditions

By accessing or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and any other applicable policies referenced herein. If you do not agree with any part of these Terms, you are advised not to access or use the Platform.

From time to time, Firsttrip may update or revise these Terms to reflect changes in services, legal requirements, or operational practices. Such updates will become effective upon publication on the Platform. Your continued use of the Platform following any updates constitutes your acceptance of the revised Terms. You are encouraged to review these Terms periodically to remain informed.

For the purpose of these Terms, a “User” refers to any individual, company, or authorized representative who accesses, browses, makes enquiries, or completes bookings through the Platform, whether for personal or corporate travel.

Firsttrip operates as an online travel intermediary, facilitating access to travel-related products and services provided by independent third-party providers (“Travel Providers”), including but not limited to airlines and connectivity service providers (e.g., eSIM providers).

Firsttrip does not own, operate, or control these Travel Providers or the services they offer. All information relating to availability, pricing, schedules, descriptions, and applicable rules is provided by the respective Travel Providers and is displayed on the Platform on an “as provided” basis.

While Firsttrip endeavors to present accurate and up-to-date information, the accuracy, completeness, and reliability of such information remain the sole responsibility of the relevant Travel Provider.

In the event of any issue arising during or after a booking, Firsttrip will use commercially reasonable efforts to assist and coordinate with the relevant Travel Provider to facilitate a resolution. However, Users acknowledge and agree that:

• All service-related decisions, including refunds, changes, compensation, or service delivery, are determined solely by the Travel Provider
• Firsttrip’s role is limited to facilitation and coordination
• Any liability of Firsttrip is subject to the limitations outlined in these Terms

You agree to access and use the Platform solely for lawful and legitimate travel-related purposes and in compliance with all applicable laws and regulations.

In using the Platform, you agree not to:

• Copy, reproduce, distribute, modify, or commercially exploit any content or material available on the Platform without prior written consent from Firsttrip
• Use automated tools, including but not limited to bots, scrapers, or crawlers, to access, monitor, or extract data from the Platform
• Interfere with, disrupt, or compromise the functionality, security, or integrity of the Platform or its underlying systems

Subject to your compliance with these Terms, Firsttrip grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform for personal or internal business purposes.

Firsttrip reserves the right, at its sole discretion and without prior notice, to:

• Suspend or terminate access to the Platform, in whole or in part
• Temporarily restrict services for maintenance, upgrades, or security purposes
• Modify, update, or discontinue any feature, content, or functionality

While reasonable measures are taken to maintain the security and integrity of the Platform, Users acknowledge that any use or download of content is undertaken at their own risk. Firsttrip shall not be responsible for any damage to devices, data loss, or other harm resulting from viruses, malware, or similar issues beyond its control.

If you encounter content that appears unlawful, misleading, or inappropriate, you are encouraged to report it to 📧 [email protected].

Before confirming any booking through the Platform, you are advised to carefully review all applicable fare rules, conditions, and policies displayed during the booking process.

By completing a booking, you acknowledge and agree that your transaction is governed by:

• These Terms & Conditions
• The specific terms and conditions presented at the time of booking
• The policies of the relevant Travel Provider

If you make a booking on behalf of other travelers, you confirm that you are authorized to do so and agree to communicate all applicable terms and conditions to such travelers.

You further agree to:

• Follow all instructions, guidelines, and communications provided by Firsttrip
• Ensure compliance with all applicable laws, regulations, and requirements imposed by governments, immigration authorities, health authorities, and Travel Providers
• Provide accurate, complete, and up-to-date information for all bookings

Failure to comply with these responsibilities may result in denied services, additional charges, or other consequences as determined by the relevant Travel Provider.

You are responsible for maintaining the confidentiality of your account credentials, including usernames, passwords, OTPs, and any security codes associated with your account. Any activity conducted through your account will be deemed to have been performed by you, unless proven otherwise.

Firsttrip implements industry-standard security measures, including encryption and access controls, to safeguard User information. However, no system can be guaranteed to be completely secure. Users are advised to take appropriate precautions, including:

• Avoiding sharing sensitive credentials
• Using secure and private networks
• Exercising caution when interacting with unknown parties

For purposes such as fraud prevention, verification, and regulatory compliance, Firsttrip may:

• Verify User information through authorized third-party services
• Share necessary data with payment processors, financial institutions, and verification providers
• Disclose information to law enforcement or regulatory authorities where required by applicable law

For further details on how personal data is collected, used, and protected, please refer to our Privacy Policy.

When you complete a booking through Firsttrip, you acknowledge that the contract for the actual delivery of the travel service is between you and the relevant Travel Provider. Firsttrip’s role is limited to facilitating the booking process.

While Firsttrip endeavors to present accurate and updated information, it does not guarantee:

• The quality or suitability of services provided by Travel Providers
• The completeness or accuracy of all product-related information
• Continued availability of fares or inventory

You are responsible for ensuring that all booking details are accurate and complete, including:

• Passenger names (as per NID or passport)
• Travel dates, routes, and times
• Identification and contact details

Errors in booking details may result in additional charges, denied boarding, or loss of booking value, and shall not be the responsibility of Firsttrip.

Firsttrip reserves the right to cancel or refuse bookings, without prior notice, in circumstances including but not limited to:

• Suspected fraud or misuse
• Incomplete or failed payment
• Regulatory or security restrictions
• Pricing or system errors
• Instructions received from the Travel Provider

All prices and offers displayed on the Platform are subject to availability and may change without prior notice.

By using the Platform, you consent to receive communications from Firsttrip through various channels, including but not limited to:

• Phone calls
• SMS
• Email
• In-app notifications
• Messaging platforms such as WhatsApp

These communications may relate to:

• Booking confirmations and itineraries
• Payment updates and refund status
• Schedule changes or disruptions
• Service-related notifications

Such communications are considered necessary for the fulfillment of services and shall be treated as transactional in nature. Promotional communications will be sent only where consent has been provided or where permitted under applicable law.

To the extent permitted by law, your consent to receive such communications may override any “Do Not Disturb” or similar preferences registered with regulatory authorities.

Firsttrip is committed to maintaining a secure and trustworthy platform. Users are advised that Firsttrip representatives will never request:

• Full card details, CVV, PIN, passwords, or OTPs
• Transfers to personal bank accounts
• Installation of remote-access software for payment assistance

If you receive any such request, you are advised not to respond and to report the matter immediately at 📧 [email protected].

Use of the Platform for fraudulent or unauthorized purposes—including but not limited to fake bookings, payment fraud, misuse of promotions, or unauthorized resale—may result in:

• Immediate cancellation of bookings
• Suspension or termination of account access
• Legal action, where applicable

Bookings, services, or products purchased through Firsttrip are intended solely for the personal use of the User and must not be resold, assigned, transferred, or otherwise used for any commercial or unauthorized purpose without the prior written consent of Firsttrip.

To ensure the integrity, security, and fair usage of the Platform, Firsttrip may, at its sole discretion, review, investigate, and take appropriate action in relation to any suspected or actual breach of this provision. Where necessary, such actions may include, but are not limited to:

• Cancellation of bookings, with or without prior notice
• Temporary suspension or permanent termination of the User’s account
• Restriction or withdrawal of access to specific features, services, or promotional offers
• Refusal to process current or future bookings or transactions
• Initiation of legal proceedings, where applicable

Firsttrip may take such actions without prior notice where it reasonably believes that a violation has occurred or may occur. These rights are in addition to, and not in limitation of, any other rights or remedies available to Firsttrip under applicable law.

Neither Firsttrip nor any Travel Provider shall be liable for any failure or delay in performance resulting from events beyond reasonable control, including but not limited to:

• Natural disasters or extreme weather
• War, civil unrest, or labor disruptions
• Acts of terrorism or security incidents
• Public health emergencies or pandemics
• Government orders or regulatory actions

In such circumstances, Firsttrip will use reasonable efforts to:

• Assist in identifying alternative arrangements, where feasible
• Facilitate refunds or adjustments, subject to Travel Provider policies

Firsttrip shall not be liable for indirect or consequential losses, including loss of profits, data, or additional costs beyond the amounts paid for the affected booking.

All content available on the Platform—including text, graphics, logos, images, videos, software, and design elements—is protected by applicable intellectual property laws and remains the property of Firsttrip or its licensors.

Users are granted a limited right to access and use such content for personal, non-commercial purposes only. Any unauthorized use, reproduction, or distribution is strictly prohibited.

If you believe that your intellectual property rights have been infringed, please contact 📧 [email protected] with relevant details. Firsttrip will review such requests and take appropriate action where necessary.

Firsttrip collects and processes information necessary to provide and improve its services, including:

• Personal and contact details
• Travel and booking information
• Payment and transaction data
• Technical and usage data

This information is used for purposes including:

• Processing bookings and payments
• Providing customer support
• Fraud detection and prevention
• Service improvement and personalization

Cookies and similar technologies may be used to enhance user experience, remember preferences, and analyze platform performance. Users may manage cookie preferences through their browser settings, although certain features may be affected.

For full details, please refer to our Privacy Policy.

All flight bookings are governed by the terms and conditions of the respective airline. Firsttrip acts solely as an intermediary, and the contract of carriage exists directly between you and the airline.

Airlines may, at their discretion:

• Modify schedules, routes, or aircraft
• Delay or cancel flights
• Deny boarding based on their policies

While Firsttrip will assist in coordinating with airlines where possible, it has no operational control over airline services. Accordingly, final decisions and liabilities remain with the airline.

You must ensure:

• For domestic flights: passenger details match NID.
• For international flights: passenger details match passport (name, gender, DOB, number, expiry, nationality).

Name mismatches or incorrect details may result in:

• Denied boarding
• Need for reissue (if allowed) with extra charges
• Non-refundable tickets if airline declines change

Firsttrip is not responsible for losses arising from incorrect or incomplete passenger information.

Check-in Timings:

• International flights:
  • Check-in counters open 3 hours before departure
  • Counters close 1.5 hours before departure
• Domestic flights:
  • Check-in counters open 1.5 hours before departure
  • Counters close 1 hour before departure

• Total fares generally include base fare, airline/airport taxes, and any displayed convenience fee.
• Full payment is required before ticket issuance.

Typical definitions (subject to airline policy):

• Infant: under 2 years old for entire journey
• Child: 2–11 years old for entire journey

If an infant becomes a child during the journey, or if a passenger travels with more than one infant, additional seats or special arrangements may be required as per airline rules.

Airline decisions in this regard are final.

Because airline inventory is dynamic:

• A flight shown on the Platform may become unavailable by the time payment is made.
• Bookings can fail at the last step if the airline withdraws seats or updates fares.
• In some cases, a PNR may be created, but the ticket cannot be issued due to fare or seat changes.

In such cases:

• Firsttrip will inform you promptly.
• Alternative options or revised fares may be offered.
• If you do not wish to proceed, a refund of the amount received (as per airline and payment rules) will be processed.

Technical stopovers (e.g., refuelling) are managed entirely by the airline and may not always be clearly visible in advance. Firsttrip is not liable for any inconvenience caused by such stops.

You are responsible for:

• Valid IDs, passports, visas, transit visas, and entry permissions
• Compliance with health regulations and vaccination requirements
• Checking official embassy/airline information before travel

If you are declared an Inadmissible Passenger (INAD) by immigration or an airline (e.g., due to missing documents, invalid visa, or entry refusal):

• You may be denied entry or deported.
• Any fines or penalties imposed on Firsttrip or the airline will be recoverable from you.
• Firsttrip and the airline are not liable for such decisions.

• Baggage allowances are determined solely by the airline.
• Many low or promotional fares may exclude checked baggage.
• Extra baggage may require additional payment at airline rates.

Code-share flights:

• Your ticket may show one airline, but another airline may operate the flight.
• Baggage, onboard services, and certain rules may follow the operating carrier’s policy.

You must:

• Check check-in deadlines directly with the airline.
• Arrive at the airport with enough time to complete all formalities.
• Carry all necessary travel documents.

Missed flights due to late arrival or incomplete documents are the User’s responsibility.

• A Combo Flight is a journey that combines flights from two or more different airlines into a single booking.
• By booking a Combo Flight through Firsttrip, you agree to follow the terms and conditions of each airline included in your itinerary.
• If any flight in your Combo Flight cannot be booked or ticketed, that flight will be handled separately. Any refund, cancellation, or reissue will follow the respective airline's policy.
• Flight fares, schedules, and seat availability may change at any time based on the airline's rules and availability.
• Each airline is responsible for operating its own flights. If a flight is delayed, cancelled, or rescheduled, the airline operating that flight is responsible for handling the situation.
• Any request for a refund, cancellation, date change, or reissue will be processed according to the airline's policy. Firsttrip's applicable service or convenience fees may also apply.
• Combo Flights are available on selected domestic and international routes offered through Firsttrip.
• Firsttrip is responsible for helping you make your booking but is not responsible for delays, missed connections, or other issues caused by different airlines operating different parts of your journey.
• If you need to change or cancel your Combo Flight, please contact Firsttrip. We will assist you according to the airline's rules and fare conditions.
• Firsttrip is not responsible for issues related to visas, immigration, transit requirements, baggage transfers, security checks, or boarding decisions made by airlines or airport authorities.
• We recommend purchasing travel insurance to protect yourself against unexpected travel disruptions.

In addition to core travel services such as flight bookings, the Platform may offer access to optional or supplementary services (“Ancillary Services”), including but not limited to:

• Seat selection
• Additional baggage allowance
• In-flight meals
• Travel insurance
• Airport assistance or priority services
• Connectivity services (e.g., eSIM)
• Any other add-on services provided by Travel Providers

Ancillary Services are provided by independent third-party Travel Providers and are subject to their respective terms and conditions, including pricing, availability, modification, cancellation, and refund policies.

By selecting or purchasing any Ancillary Service, you acknowledge and agree that:

• The contract for such services is between you and the relevant Travel Provider
• Firsttrip acts solely as an intermediary facilitating the booking of such services
• Availability and pricing of Ancillary Services may change without prior notice
• Certain Ancillary Services may be non-refundable or subject to specific cancellation or modification restrictions

Firsttrip does not guarantee the availability, quality, or suitability of any Ancillary Service and shall not be liable for any failure, deficiency, or disruption in the delivery of such services.

Any requests for changes, cancellations, or refunds relating to Ancillary Services must be made in accordance with the policies of the respective Travel Provider.

All date changes, cancellations, and refunds are governed by airline fare rules. All payments done

In general:

• Change or cancellation fees may apply.
• Fare differences must be paid if new fares are higher.
• No refund may be due if penalties exceed the refundable amount.
• No-show often results in reduced or zero refund.

Firsttrip:

• Follows airline policies strictly.
• Does not retain extra amounts beyond:
• Airline penalties
• Applicable Firsttrip service or processing fees

Refunds, if applicable:

• Are always processed to the original payment method.
• May take several weeks or months depending on airline and banking channels.

If the airline cancels a flight, options like free rescheduling or full refund are subject entirely to airline policy at the time.

Charges for Refunds and Re-Issues

For any changes to your flight booking, including refunds or re-issues, the following charges will apply:

In certain situations, a payment may be successfully processed (including visa card, mobile financial services (MFS), or other payment methods), but the booking or ticket issuance may fail due to reasons including, but not limited to:

• Fare or seat unavailability at the time of ticketing
• Airline fare updates or inventory changes
• Technical errors or delays in airline or system confirmation
• Payment authorization issues or delays from banks or payment gateways

In such cases:

• A booking or ticket shall be considered confirmed only after successful issuance of the ticket and generation of a valid PNR/ticket number.
• If the original fare is no longer available, the User will be informed of the revised fare, and any additional payment required must be borne by the User.
• If the User chooses not to proceed with the revised fare, the transaction will be treated as a failed booking, and a refund will be initiated for the amount received, subject to payment channel processing timelines.

Firsttrip does not control banking systems, payment gateways, or settlement timelines. Accordingly:

• Any delay in fund reversal, refund processing, or temporary debit/hold of funds is subject to the policies and processing timelines of the respective bank, payment provider, or MFS operator.
• Firsttrip shall not be liable for delays caused by such external financial institutions once the refund has been initiated from its end.

Users are advised that in some cases, banks or payment providers may temporarily hold funds before reversing them, and such timelines may vary.

Firsttrip may revise these Terms & Conditions and Privacy provisions at any time. Changes will be effective when posted on the Platform.Your continued use of the Platform after changes are made constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

By choosing Net Banking as your payment method on Firsttrip, you agree to the following terms and conditions:

• ➜Payment Authorization

By making a payment through Net Banking, you authorize Firsttrip to process the payment for the total amount displayed during the booking process.

• ➜Valid Bank Account

Customers must use a valid bank account with an active Net Banking facility. Customers are responsible for ensuring that their account has sufficient funds to complete the transaction.

• ➜Booking Confirmation

A successful payment does not always mean that the flight booking has been confirmed.
Your booking will be considered confirmed only after Firsttrip successfully verifies the payment and receives confirmation of the booking from the relevant airline or booking system.

• ➜Fare and Availability

Flight fares and seat availability may change until the booking is successfully confirmed.
If the fare or availability changes before confirmation, Firsttrip may contact the customer regarding the updated fare or available flight options.

• ➜Payment Processing

Net Banking transactions may take some time to process depending on the customer's bank and payment gateway.
Customers should avoid refreshing the page, closing the payment window, or making another payment while the transaction is being processed.

• ➜Payment Debited but Booking Not Confirmed

If money is deducted from the customer's bank account but the booking is not confirmed, Firsttrip will verify the transaction with the relevant bank or payment gateway.
If the payment is successfully received but the booking cannot be completed, the eligible amount will be refunded according to Firsttrip's applicable refund policy.

• ➜Failed or Pending Transactions

If a transaction shows as failed, pending, or unsuccessful, customers should wait for the transaction status to be verified before making another payment.
Any amount deducted from the customer's account for an unsuccessful transaction will be handled according to the applicable bank/payment gateway procedures and Firsttrip's refund policy.

• ➜Duplicate Payments

If a customer makes more than one payment for the same booking, the additional payment will be reviewed.
Where applicable, the duplicate amount will be refunded after successful verification of the transaction.

• ➜Refunds

Refunds resulting from booking failure, cancellation, or other eligible circumstances will be processed according to the applicable airline and Firsttrip refund policies.
The time required for the refund to appear in the customer's bank account may vary depending on the bank and payment gateway.

• ➜Bank and Payment Gateway Charges

Any applicable bank charges, transaction fees, or other charges imposed by the customer's bank or payment service provider may be borne by the customer.

• ➜Customer Banking Information

Customers are responsible for keeping their Net Banking login credentials, passwords, PINs, OTPs, and other banking information secure.

**Firsttrip will never ask customers to share their Net Banking password, PIN, or OTP.**

• ➜Bank or Technical Issues

Firsttrip will not be responsible for payment delays, transaction failures, service interruptions, or other issues caused by the customer's bank, payment gateway, internet service provider, or other third-party service provider.

• ➜Fraudulent or Unauthorized Transactions

Transactions suspected of being fraudulent, unauthorized, or irregular may be temporarily held, cancelled, or referred to the relevant bank or payment service provider for verification.

• ➜Airline Terms and Conditions

All flight bookings are subject to the applicable airline's fare rules, ticketing conditions, cancellation policies, change policies, baggage rules, and refund conditions.
Where an airline's policy conflicts with a general Firsttrip payment or refund policy, the applicable airline rules for the ticket may apply.

• ➜Acceptance of Terms

By selecting Net Banking and completing the payment process, the customer confirms that they have read, understood, and agreed to these Net Banking Payment Terms & Conditions.

Firsttrip facilitates hotel reservations through its Platform by connecting Users with independent hotels, accommodation providers, wholesalers, destination management companies and other authorized suppliers (collectively, "Hotel Providers"). Unless expressly stated otherwise, Firsttrip acts solely as a booking intermediary and technology platform.

The accommodation contract is entered into directly between the User and the relevant Hotel Provider. Firsttrip does not own, operate, manage or control any accommodation listed on the Platform and is not responsible for the operation, quality, safety, legality or performance of any property.

Hotel descriptions, rates, availability, photographs, facilities, policies, ratings and other accommodation information are supplied by Hotel Providers or their authorized suppliers. Although Firsttrip uses reasonable efforts to present accurate information, such content may change without notice and is not independently verified by Firsttrip.

Hotel availability and pricing remain subject to confirmation until a Booking has been accepted by the Hotel Provider and a valid booking confirmation or voucher has been issued by Firsttrip.

Payment authorization or successful payment alone does not create a confirmed reservation.

Where a Booking cannot be confirmed because of inventory changes, supplier restrictions, pricing revisions, technical issues or other circumstances outside Firsttrip's reasonable control, Firsttrip may offer an available alternative, request payment of any applicable price difference, or process any refund due under these Terms.

Unless expressly stated otherwise, displayed rates apply only to the accommodation and inclusions identified during the booking process.

The User remains responsible for all charges not expressly included in the Booking price, including security deposits, tourism or city taxes, resort fees, parking, meals, minibar, laundry, transportation, optional services and any other charges imposed directly by the Hotel Provider.

Where taxes, exchange rates, supplier charges or mandatory governmental fees increase before confirmation, Firsttrip may revise the total payable amount accordingly. If the User declines the revised price, the Booking may be cancelled and any applicable refund processed in accordance with these Terms.

The User must ensure that all Booking information, including guest names, occupancy, travel dates, contact details and any required documentation, is accurate when the reservation is made.

Before completing a Booking, the User should carefully review the room type, inclusions, cancellation conditions, occupancy limits, child policy, check-in requirements and any additional charges applicable to the selected property.

The User is responsible for complying with applicable laws and the Hotel Provider's reasonable policies during the stay and remains liable for any loss, damage, penalties or additional costs resulting from the conduct of the User or accompanying guests.

Check-in and check-out times, occupancy limits, child policies, extra beds, additional guest charges and all operational requirements are determined solely by the relevant Hotel Provider.

Early check-in, late check-out, room upgrades, adjoining rooms and other special requests are not guaranteed unless expressly confirmed by the Hotel Provider and may be subject to additional charges.

The User is responsible for carrying all documents required for check-in, including valid identification, passports, visas or other documentation required by applicable law or the Hotel Provider. Failure to satisfy check-in requirements may result in refusal of accommodation without liability on the part of Firsttrip.

Cancellation, amendment, refund, no-show and early departure policies are determined by the booked room rate and the applicable Hotel Provider.

Where modifications are permitted, requests must be submitted through Firsttrip. While Firsttrip will reasonably assist in facilitating such requests, it cannot waive or override supplier policies.

Any additional supplier charges, taxes, administrative costs or price differences resulting from an amendment shall be borne by the User.

Refund eligibility, if any, shall be determined in accordance with the applicable booking conditions and processed under Firsttrip's Payment, Pricing and Refund Policy.

Accommodation inventory is controlled exclusively by Hotel Providers. In exceptional circumstances, including overbooking, property closures, maintenance, operational disruptions or supplier system errors, a confirmed reservation may be affected.

Where reasonably practicable, Firsttrip will assist the User by facilitating communication with the Hotel Provider, arranging comparable alternative accommodation where available, or processing any refund permitted under the applicable supplier policy.

Alternative accommodation may differ in location, room category or facilities and shall not, by itself, constitute a breach of these Terms.

Each Hotel Provider maintains its own operational policies, including house rules, payment requirements, cancellation conditions and service standards. By completing a Booking, the User agrees to comply with both these Terms and the applicable Hotel Provider's policies.

Where any inconsistency arises, the Hotel Provider's policies shall govern accommodation-specific operational matters, while these Terms govern the contractual relationship between the User and Firsttrip.

Firsttrip may facilitate bookings for tours, holiday packages, sightseeing activities, excursions, attractions, cruises, transfers and other travel experiences ("Tour Services") offered by independent tour operators, destination management companies and other authorized suppliers (collectively, "Tour Providers"). Unless expressly stated otherwise, Firsttrip acts solely as a technology platform and booking intermediary.

The contract for the Tour Service is concluded directly between the User and the applicable Tour Provider. Firsttrip does not own, organize, operate, supervise or control any Tour Service and is not responsible for its operation, quality, safety, legality, availability or performance.

Descriptions, itineraries, schedules, accommodation, transportation, photographs, inclusions, exclusions, availability and pricing are supplied by the relevant Tour Provider or its authorized supplier. While Firsttrip exercises reasonable care in presenting such information, it does not independently verify or guarantee its accuracy or continued availability.

A Tour Booking is confirmed only after successful payment (where applicable), acceptance by the Tour Provider and issuance of a valid Confirmation by Firsttrip. Payment alone does not guarantee availability.

Unless expressly stated otherwise, the Booking price includes only those services specifically identified in the confirmed itinerary. Any service, activity or expense not expressly stated as included shall be deemed excluded and shall remain the User's responsibility.

If availability, pricing or operational requirements change before Confirmation, Firsttrip may offer an alternative itinerary, revised travel date, updated pricing or any other commercially reasonable alternative. Where the User declines the available option, any refund shall be governed by the applicable supplier policy and these Terms.

Tour itineraries may reasonably change before or during travel where required for operational, legal or safety reasons, including supplier availability, weather conditions, transportation disruptions, local regulations or other circumstances beyond the Tour Provider's reasonable control.

Reasonable substitutions of accommodation, transportation, sightseeing locations, attractions or similar services of a comparable standard shall not constitute a breach of these Terms.

Operational decisions relating to scheduling, routing, safety, participation or service delivery remain the responsibility of the relevant Tour Provider.

The User is responsible for ensuring that all traveller information is complete and accurate and that all required passports, visas, permits, health documents and other travel documentation are obtained before departure unless expressly included within the booked Tour Service.

Before confirming a Booking, the User should carefully review the itinerary, physical activity requirements, accommodation, inclusions, exclusions, cancellation policy, eligibility criteria and any special conditions applicable to the selected Tour.

During the Tour, the User must comply with applicable laws and the reasonable instructions of the Tour Provider, guides and local authorities. A Tour Provider may refuse participation or remove a participant whose conduct is unlawful, unsafe, abusive or materially disruptive. Any resulting costs, including accommodation, transportation or repatriation expenses, shall be borne by the User.

Certain Tour Services involve inherent risks or require a reasonable level of physical fitness. The User is responsible for determining whether a Tour is suitable for their health, experience and personal circumstances and for satisfying any participation requirements specified by the Tour Provider.

Where special assistance is required due to a medical condition, disability, pregnancy, dietary requirement or mobility limitation, the User should notify Firsttrip at the time of Booking. While Firsttrip will use reasonable efforts to communicate such requests, neither Firsttrip nor the Tour Provider guarantees that all requests can be accommodated.

Participation in Tour activities is undertaken at the User's own risk except to the extent that applicable law provides otherwise.

Tour amendments, cancellations, rescheduling requests and refunds are governed by the applicable Tour Provider's booking conditions unless expressly stated otherwise.

Where permitted, requests must be submitted through Firsttrip. Firsttrip may facilitate communication with the Tour Provider but cannot amend or override supplier policies.

Any additional supplier charges, taxes, administrative costs or fare differences arising from a requested modification shall be borne by the User. Approved refunds shall be processed in accordance with the applicable supplier policy and Firsttrip's Payment, Pricing and Refund Policy.

By completing a Tour Booking, the User acknowledges that the applicable Tour Provider's operational terms form part of the Booking.

Where any inconsistency exists between these Terms and the Tour Provider's operational policies, the Tour Provider's policies shall govern the delivery of the Tour Service, while these Terms govern the contractual relationship between the User and Firsttrip.

Firsttrip may facilitate visa-related administrative services for eligible destinations through independent visa processing partners, visa application centres, embassies, consulates or other authorized service providers (collectively, "Visa Providers").

Unless expressly stated otherwise, Firsttrip acts solely as an administrative facilitator and technology platform. Firsttrip is not a government authority and has no authority to grant visas, determine immigration eligibility, influence visa decisions or guarantee entry into any country.

All decisions relating to visa issuance, refusal, cancellation, validity, processing priority, duration, permitted entries and admission into a destination remain exclusively within the discretion of the relevant government authority.

The scope of each Visa Service is limited to the services expressly included in the applicable Booking Confirmation.

Depending on the selected service, Firsttrip may assist with document checklists, application preparation, appointment scheduling, submission coordination, status updates, passport collection, courier coordination and other administrative support.

Any service not expressly included shall be deemed excluded.

Where Visa Services are performed through independent Visa Providers, their operational procedures, documentation requirements and processing rules shall also apply.

The total price may include government fees, embassy or consular charges, visa application centre fees, biometric charges, courier charges, taxes and Firsttrip's administrative service fees.

Government authorities may amend fees, documentation requirements or application procedures without notice. Where such changes occur before submission, Firsttrip may request any additional payment or documentation reasonably required to complete the application. If the User elects not to proceed, cancellation and refund rights shall be determined in accordance with these Terms.

Any published processing time is an estimate only and does not constitute a guarantee.

The User is solely responsible for ensuring that all information, declarations, passports and supporting documents submitted for a Visa Service are complete, accurate, authentic and current.

The User must carefully review all application forms before authorizing submission. Once approved by the User, Firsttrip may rely upon those instructions and shall not be responsible for errors, omissions or inaccuracies approved by the User.

The User is also responsible for ensuring that their passport satisfies all applicable immigration requirements, including validity, condition and minimum blank page requirements.

Embassies, consulates and immigration authorities may require interviews, biometric enrolment, medical examinations, security screening or additional supporting documentation at any stage of the application process.

The User is responsible for attending all required appointments, complying with applicable instructions and providing any additional information requested within the prescribed time.

While Firsttrip will use reasonable efforts to communicate requests received from the relevant authority, responsibility for timely compliance remains with the User.

Visa approval, refusal, cancellation, validity, processing times, permitted entries and admission into any destination are determined exclusively by the relevant government authority.

Submission of a complete application, payment of applicable fees or assistance provided by Firsttrip does not guarantee visa approval or entry into any country.

Firsttrip cannot review, influence, expedite or appeal any immigration decision.

Government requirements, documentation standards, fees and processing procedures may change without prior notice.

Cancellation and refund rights depend upon the stage of processing and the policies of the relevant government authority or Visa Provider.

Unless required by applicable law, government charges, embassy fees, visa application centre fees, biometric fees, courier charges and other statutory charges are generally non-refundable once processing has commenced. Firsttrip's administrative fees may also become non-refundable after work has begun.

A visa refusal, processing delay or request for additional documents shall not, by itself, create any entitlement to compensation or refund.

To provide Visa Services, Firsttrip may collect, process, store and disclose personal information and supporting documents in accordance with its Privacy Policy and applicable law.

Information may be shared with Visa Providers, embassies, immigration authorities, courier providers, payment service providers and technology partners where reasonably necessary to perform the requested service or comply with legal obligations.

By requesting a Visa Service, the User acknowledges that Firsttrip's role is limited to administrative facilitation and that compliance with all immigration laws and documentary requirements remains the User's responsibility.

Where any inconsistency exists between these Terms and the operational requirements of a government authority or Visa Provider, the requirements of the relevant authority shall prevail in relation to visa processing, while these Terms govern the relationship between the User and Firsttrip.

Firsttrip may offer optional travel-related products and services ("Add-on Services") either independently or together with a Booking. These may include travel eSIMs, airport lounge access, airport assistance, airport transfers, baggage or refund protection, travel protection products, health coverage, flight notifications, weather alerts and other ancillary travel services made available through the Platform.

Unless expressly stated otherwise, Add-on Services are optional, are not included within the price of the principal travel service and remain subject to availability.

Where an Add-on Service is provided by an independent third-party supplier ("Add-on Provider"), Firsttrip acts solely as a technology platform and booking intermediary. The contract for the Add-on Service is concluded directly between the User and the relevant Add-on Provider.

Each Add-on Service is subject to the applicable Add-on Provider's eligibility requirements, operational rules, exclusions, limitations and refund policy.

The User is responsible for reviewing the applicable service conditions before purchase and for ensuring that the selected Add-on Service is suitable for the intended travel.

Where an Add-on Service requires specific technical compatibility, eligibility criteria or supporting documentation, the User is responsible for satisfying those requirements. Firsttrip may assist in facilitating communication with the relevant Add-on Provider but cannot amend or override the provider's policies or operational decisions.

Availability, pricing, features and coverage of Add-on Services may change without notice due to supplier, regulatory or operational requirements.

Cancellation, modification and refund rights are determined by the applicable Add-on Provider unless Firsttrip expressly states otherwise. Certain Add-on Services may become wholly or partially non-refundable once activated, issued, registered or otherwise made available for use.

Approved refunds shall be processed in accordance with the applicable provider's policy and Firsttrip's Payment, Pricing and Refund Policy.

Unless expressly stated otherwise, full payment must be successfully received before Firsttrip can request supplier confirmation or issue any ticket, voucher, Confirmation, eSIM or other travel document.

Submission of payment details or receipt of payment alone does not create a confirmed Booking. A Booking is confirmed only after payment has been successfully received and verified (where required), accepted by the applicable Supplier and a valid Confirmation has been issued by Firsttrip.

Where instalment, deferred or partial payment arrangements are expressly offered, the User must comply with the applicable payment schedule. Failure to pay any outstanding amount when due may result in suspension or cancellation of the Booking.

All prices displayed on the Platform are supplied by the applicable Supplier and remain subject to availability until Confirmation.

Displayed prices may include taxes, supplier charges, service fees and other amounts disclosed during the booking process. Currency conversion rates, payment network charges, bank fees and similar third-party charges are determined independently of Firsttrip and remain the User's responsibility.

Where taxes, exchange rates, supplier charges or mandatory governmental fees change before Confirmation, Firsttrip may revise the total amount payable accordingly. If the User elects not to proceed, the Booking may be cancelled and any applicable refund processed under these Terms.

To protect Users, Suppliers and the Platform, Firsttrip may verify any payment or Booking before Confirmation.

Verification may include identity checks, payment authentication, fraud screening, communication with payment providers and any other reasonable measures required to comply with applicable law, payment network rules or internal risk management procedures.

Where Firsttrip reasonably suspects fraud, unauthorized payment, unlawful activity or material financial risk, it may decline, suspend or cancel the affected transaction to the extent permitted by applicable law.

Payments made through any channel not expressly authorized by Firsttrip are made entirely at the User's risk.

Although Firsttrip uses reasonable efforts to maintain accurate pricing, genuine pricing, inventory or technical errors may occur.

Where such an error is identified before fulfilment of a Booking, Firsttrip may correct the error, notify the User of the revised terms, offer the User the opportunity to proceed under the corrected conditions or cancel the affected Booking and refund any amount successfully received.

Firsttrip shall not be required to honour a manifest or obvious pricing error that a reasonable person would recognize as incorrect.

A Booking will not be confirmed unless payment has been successfully completed.

Where a payment remains pending, fails, is reversed or is only partially completed because of banking delays, payment gateway interruptions, insufficient funds, fraud prevention measures or other circumstances outside Firsttrip's reasonable control, Firsttrip may suspend processing of the Booking until payment has been successfully received.

The User remains responsible for any outstanding balance arising from supplier price revisions, payment reversals, statutory charges or any other amount lawfully payable under these Terms.

Promotional offers, discount codes, referral programmes, travel credits, cashback offers and loyalty benefits are governed by their individual promotional terms.

Unless expressly stated otherwise, promotional benefits:

• are non-transferable;
• cannot be exchanged for cash;
• cannot be combined with other promotions; and
• may be withdrawn, amended or cancelled at any time in accordance with their applicable terms.

Where a Booking purchased using a promotion is cancelled, any refund shall be calculated based on the amount actually paid by the User after application of the relevant promotional benefit.

Firsttrip reserves the right to suspend or recover promotional benefits where it reasonably believes they have been obtained through fraud, abuse or misuse.

Refund eligibility is determined by these Terms together with the applicable Supplier's cancellation and refund policy.

Where a refund is approved, it will ordinarily be returned using the original payment method unless otherwise required by law or agreed by Firsttrip.

Refund processing times depend upon Supplier approval, payment service providers, banking systems and applicable regulatory requirements. Currency fluctuations, bank charges, card issuer fees and similar third-party deductions occurring after the original transaction remain the User's responsibility unless otherwise required by applicable law.

Users are encouraged to contact Firsttrip before initiating any payment dispute or chargeback.

Where a chargeback is initiated in respect of a validly confirmed or utilized Booking, Firsttrip may, to the extent permitted by law, contest the chargeback, suspend pending Bookings, recover lawfully outstanding amounts or take any other reasonable steps necessary to protect its contractual and legal rights.

This Section applies to all payments made through the Platform unless a product-specific payment arrangement expressly provides otherwise.

Where any inconsistency exists between this Section and a mandatory product-specific payment provision, the product-specific provision shall prevail only to the extent of that inconsistency.

For any questions, requests, or complaints regarding these Terms or our services, please contact:

📧 [email protected]
📧 [email protected] (for security/fraud)
📧 [email protected] (for legal/IP issues)
📞 +8809613131415